The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.
- uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness
JOB FUNCTIONS
- Establishes customer contact by initiating followup outbound calls and receiving inbound return calls
- Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
- Resolves customer concerns by providing appropriate information regarding products and services
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
- Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
- Completes and ensures accurate validation of insurance benefits
- Provides customer followup as required
- Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results
Qualifications.
Education
- High School Diploma or General Education Degree (GED) Required
Work Experience
- Inside sales Required
- Computer, data-entry Required
Knowledge, Skills, and Abilities
- Must have excellent telephone customer service
- Must be computer literate
- English -- oral and written
- Must be at least 18 years of age
- Medical industry knowledge beneficial
- Type at least 25-30 words per minute
- This position requires use of your own equipment
- The company does provide the hard phone
- Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
- Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone
- 2 modem/router ports are required
- Processor: 1.6 GHz or greater
- Memory: Minimum of 8 GB RAM
- Browser: Chrome, Edge
- Operating System: Windows 11 (No Chromebooks, No Macs)
- Monitors: Dual monitors
- Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
- Private HIPPA Compliant Workspace: must be in a non shared room of the residence
High school diploma or GED required; inside sales and computer/data-entry experience required; excellent telephone customer service; English oral and written; at least 18 years old; type 25-30 wpm; own equipment with specified specs and private HIPAA-compliant workspace.
Key Responsibilities
- making outbound calls
- handling inbound calls
- recording customer information
Skills & Tools
Chrome, Edge, Windows 11
Job Details
- Category: Sales
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Nashville, Tennessee, United States
- Languages: English
About Lincare
A healthcare company providing medical equipment and home care services. — Industry: Healthcare