About CooperSurgical
CooperSurgical is a leading fertility and women’s healthcare company dedicated
to putting time on the side of women, babies, and families at the healthcare
moments that matter most in life. As a division of CooperCompanies, we're driven
by a unified purpose to enable patients to experience life's beautiful moments.
Guided by our shared values – dedicated, innovative, friendly, partners, and do
the right thing – our offerings support patients throughout their lifetimes,
from contraception to fertility and birth solutions, to women’s and family care,
and beyond. We currently offer over 600 clinically relevant medical devices to
healthcare providers, including testing and treatment options, as well as an
innovative suite of assisted reproductive technology and genomic testing
solutions. Learn more at www.coopersurgical.com.
[https://www.coopersurgical.com./]
RESPONSIBILITIES
Job Summary:
CooperSurgical is a leading fertility and women’s healthcare company dedicated
to putting time on the side of women, babies, and families at the healthcare
moments that matter most in life. We lead the industry in next-generation
fertility and birth solutions that help conceive, deliver, and protect healthy
babies. When it’s time for people to build their families, the CooperSurgical
Donor Gametes Services, California Cryobank and Donor Egg Bank USA, can help
intended parents reach their goals with the highest quality donor sperm and
donor eggs from rigorously screened diverse donors. Our team cares enough to
want to make a difference – for the communities in which we live and work and in
the well-being of women, babies and families everywhere.
We strive to continuously develop best in class people, process, and
technologies. Our Donor Gametes services support those seeking to realize their
dreams of creating a family, and specifically serves the LGBTQ+ community,
independent parents, and those with fertility challenges in need of donor sperm
and/or donor eggs.
This role will report to the Sr. Director, Global Sales and Service, Donor
Gamete Services and is responsible for leading a high performing Inside Sales
team providing an excellent customer experience. This Sales leader is
influential, motivational, creative, and continues to raise the performance of
the team. This dynamic leader understands the market landscape, customer
journey, and enables sales effectiveness through tools, autonomy, and continuous
development. This Sales leader knows how to lead a team to defend value
proposition, upsell, and delight patients through their amazing journeys. The
ideal candidate has a deep understanding of the customer experience, ability to
drive engagement and accountability, and has proven success in driving revenue
and increasing customer satisfaction.
Essential Functions & Accountabilities:
Prioritizes exceptional customer experiences aligned with achieving business
strategy, revenue targets, employee engagement and satisfaction
Leads a proactive sales team with ability to defend our value proposition and
promote our brand while creating a loyal customer installed base
Inspires culture of extreme ownership, healthy competitive environment,
celebrates wins, and listens to voice of reps; Develops and manages talent
aligned with disciplined pay for performance structure
Focuses on developing best in class Inside Sales team through sales
efficiency, lead conversion, closing deals, and partnering with clients
through entire life cycle
Manages workforce and capacity efficiently with ability to flex schedules
based on demand
Manages diverse portfolio to align customer requirements with specific
products and solutions; Implements dynamic pricing models where appropriate
to respond to changing market patterns
Forecasts accurately and achieves monthly targets through intimate knowledge
of team dynamics and predictability
Leverages data-driven insights and metrics to measure and enhance
performance, technical tools and platforms, including CRM, web platform, and
telephony system to understand demand channels, customer trends, and
workforce efficiency
Understands levers for revenue, volumes, and customer behavior with ability
to pivot quickly to changing market dynamics
Collaborates with Financial Services, Physician Relations, Marketing,
Finance, and Sales Operations to evolve “go to market” model, enhance
partnerships, and drive lead conversion and matching
Updated on market trends, competitive landscape, and customer insights to
identify new business opportunities
Manages emotional or complex customer situations promptly and professionally
while meeting commitments for internal and external customer satisfaction
Solves problems through root cause and post mortem analysis and implements
process to mitigate recurrences to enable focus on selling activity
Executes responsibilities with integrity and compliance to all policies and
procedures, including but not limited to Cooper Surgical guiding principles
and code of conduct
QUALIFICATIONS
Qualifications, Knowledge, Skills and Abilities:
Excellent selling and closing process and passion for integrating modern
technology and tools into sales operations
Leads through influence, navigates ambiguity, agile, and adapts to fast-paced
changing environment
Excellent communication, active listening, collaboration, organizational, and
planning skills with ability to build strong relationships with customers and
key stakeholders
Ability to inspire and motivate teams to achieve exceptional results through
metrics and KPIs
Solution driven approach, self-motivated and disciplined with strong
attention to detail and sense of urgency
Strong critical thinking and analytical mindset with strong business acumen
and extreme ownership
Fosters culture of collaboration, continuous improvement, and celebrating
wins
Advanced knowledge of Microsoft Office
Own and manage team’s lead pipeline
Bilingual a plus
Work Environment:
Remote
Travel: 10%
Experience:
Minimum of 5 years’ experience in Inside Sales, Marketing, or Customer
Service
Proven track record of leading a high performing team, achieving revenue
goals, and driving a high level of customer satisfaction
Education:
Bachelor's degree in Business Administration, Management, Marketing, related
field, or two – seven years related experience required
As an employee of CooperSurgical, you'll receive an outstanding total
compensation plan. As we believe your compensation goes beyond your paycheck, we
offer a great compensation package, medical coverage, 401(k), parental leave,
fertility benefits, paid time off for vacation, personal, sick and holidays, and
multiple other perks and benefits. Please visit us at www.coopersurgical.com
[https://www.coopersurgical.com/] to learn more about CooperSurgical and the
benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of
CooperSurgical about this opening. All resumes submitted by search
firms/employment agencies to any employee at CooperSurgical via-email, the
internet or in any form and/or method will be deemed the sole property of
CooperSurgical, unless such search firms/employment agencies were engaged by
CooperSurgical for this position and a valid agreement with CooperSurgical is in
place. In the event a candidate who was submitted outside of the CooperSurgical
agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color,
ancestry, religion, sex, national origin, sexual orientation, age, citizenship,
marital status, disability, gender, gender identity or expression, or veteran
status. We are proud to be an equal opportunity workplace. If you are
interested in applying and require special assistance or accommodations due to a
disability, please contact us at talent.acquisition@coopersurgical.com
For U.S. locations that require disclosure of compensation, the starting base
pay for this role is between $82,000-$118,000 with total earnings potential up
to $120,000 at target. The actual base pay includes many factors, and is subject
to change and modification in the future. This position may also be eligible
for other types of compensation and benefits.