The Inside Sales Manager is responsible for achieving sales objectives and
driving growth of SafeVision products and services through the inside sales
channel. This role develops and expands relationships with customers, prospects,
program administrators, employers, and dispensing partners through proactive
outreach, consultative selling, account management, and exceptional customer
service.
The Inside Sales Manager leverages phone, video conferencing, email, CRM tools,
and digital engagement strategies to generate new business, increase account
penetration, retain existing customers, and support the overall growth
objectives of SafeVision. This position serves as a trusted advisor to customers
by promoting SafeVision's branded products, programs, service capabilities, and
industry expertise.
Primary Responsibilities:
Deliver consistent sales growth and achieve established revenue and
performance targets.
Manage and grow accounts through proactive outbound and inbound sales
activities.
Develop trusted advisor relationships with customers and prospects to
identify opportunities and deliver value-driven solutions.
Leverage corporate tools (Salesforce, Power BI, Microsoft Office, etc.) to
plan, document, and monitor sales activities.
Build and maintain strong relationships with internal and external
stakeholders.
Provide ongoing communication to the National Sales Manager regarding
results, pipeline development, customer needs, and strategic plans.
Apply feedback from coaching sessions, performance reviews, and training
initiatives to continuously improve performance.
Support customer onboarding, program implementation, and customer retention
initiatives.
Maintain accurate pipeline, opportunity, and customer records within
Salesforce.
Planning:
Analyze market trends, customer needs, opportunities, and sales performance
to prioritize activities.
Develop and execute strategic plans designed to maximize growth and customer
engagement.
Establish call plans, outreach campaigns, and follow-up activities to
increase penetration.
Collaborate with Customer Care, Business Operations, Marketing, and field
sales teams to identify and capitalize on growth opportunities.
Monitor competitive activity and market conditions and communicate insights
to sales leadership.
Manage priorities and resources to maximize return on sales efforts.
Utilize reporting and analytics tools to identify trends, opportunities, and
areas requiring corrective action
Account Planning:
Maintain a deep understanding of each account's structure, needs,
opportunities, and growth potential.
Develop annual business plans for key accounts and strategic prospects.
Regularly review account performance, pipeline activity, and growth
initiatives with the National Sales Manager.
Utilize analytical tools (Power BI, Excel, Salesforce.com, etc.) to evaluate
performance and optimize sales efforts.
Execute retention and expansion strategies within existing accounts.
Inside Sales & Business Development:
Apply a consultative selling approach that supports long-term customer
partnerships.
Conduct outbound prospecting activities through phone, email, video
conferencing, and other digital engagement methods.
Qualify leads and convert opportunities into active accounts.
Present SafeVision products, services, and programs through virtual meetings
and demonstrations.
Educate customers on SafeVision's branded products, program features, and
value propositions.
Identify upselling and cross-selling opportunities that drive account growth.
Collaborate with field sales and key account teams when opportunities require
coordinated support.
Service:
Anticipate and proactively address customer issues while delivering an
exceptional customer experience.
Collaborate with internal support teams to resolve challenges promptly and
professionally.
Maintain regular communication with customers to strengthen relationships and
improve retention.
Participate in ongoing development through coaching, training programs, and
organizational learning initiatives.
Complete reporting, forecasting, training, and administrative requirements
within designated timelines.
Competencies:
To perform the job successfully, an individual should demonstrate the following
competencies:
Problem Solving: Effectively analyzes information, identifies opportunities,
and develops solutions.
Customer Service: Responds promptly, manages difficult interactions
professionally, and ensures follow-through.
Interpersonal Skills: Demonstrates active listening, professionalism, and
relationship-building capabilities.
Oral Communication: Communicates clearly and confidently through phone,
video, and virtual presentations.
Written Communication: Produces professional and effective business
correspondence.
Judgment: Makes sound decisions in a timely manner.
Motivation: Sets ambitious goals and demonstrates a strong results-oriented
mindset.
Organization: Effectively prioritizes activities, manages time, and maintains
accurate records.
Dependability: Takes ownership, completes tasks on time, and adapts to
changing priorities.
Adaptability: Thrives in a fast-paced remote environment and embraces
continuous improvement
Education & Qualifications:
Bachelor's degree strongly preferred.
3-5 years of successful sales experience, preferably inside sales, account
management, business development, or customer growth roles.
Proven ability to achieve sales targets and manage a sales pipeline.
Strong computer proficiency (Salesforce.com, Excel, Power BI, Microsoft
Teams, Outlook, etc.).
Demonstrated presentation and virtual selling skills.
Strong verbal and written communication abilities.
Self-motivated with the ability to work independently in a remote
environment.
Experience managing customer relationships through phone, email, and virtual
meetings.
Experience with CRM systems and pipeline management required.
Minimal travel required (approximately 0-10%) for meetings, training, and
company events as needed.
Physical Demands:
While performing this role, the employee is regularly required to sit, use a
computer, communicate by telephone and video conferencing, and perform
repetitive hand and keyboard movements. The employee may occasionally be
required to travel and lift up to 10 pounds. Reasonable accommodations may be
provided for individuals with disabilities.
HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global
technology and med-tech company and a leading supplier of innovative high-tech
and medical products. HOYA’s divisions and business units research and develop
products utilized in the healthcare and information technology fields. In the
healthcare field, we provide medical device products such as eyeglasses, medical
endoscopes, contact and intraocular lenses, orthopedic implants,
surgical/therapeutic devices and medical device reprocessing and disinfection
solutions. In the information technology field, we provide products such as
optical lenses, photomasks and blanks used in the manufacturing process for
semiconductor and LCD/OLED devices, text-to-speech, human resources and other
software solutions and critical components for the mass memory and cloud storage
industries. With over 150 offices and subsidiaries worldwide, HOYA currently
employs a multinational workforce of 37,000 people.
HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is
dedicated to providing innovative vision care solutions for every stage of a
patient’s life. A steadfast partner to Eye Care Professionals around the world,
it stands at the forefront of optical excellence. With a global presence,
consisting of 43 laboratories and a growing team of 20,000 employees, HOYA
Vision Care delivers innovative lenses and other vision care solutions to
millions of people in 110 countries.
We focus on a better tomorrow, today. You can become part of our story. HOYA
Vision Care is the place where you can act according to your strengths and
evolve according to your aspirations. It’s a place where you can shape the way
you work, guided by our CLEAR Values, and empowered by generations of expertise.
You can get involved in our sustainability initiatives and choose to become a
One Vision ambassador. You can give back the gift of sight to people all over
the world by deciding to work with us.
We welcome people who challenge us to become better, who share our sense of
purpose and who embrace growth so that our vision and mission align. We invite
you to find out more, and together we can continue to provide vision for a
lifetime.
Driven by a passion for partnership as well as innovation, HOYA has been a
partner to Eye Care Professionals for over 75 years, enabling them to give
people the greatest gift, the gift of vision. We provide Eye Care Professionals
with the lenses, consultation solutions and other services that help them to
develop their practice while changing the way people see the world. We see them
as visionaries, and everything we do is for them. Founded in Japan in 1941,
today, HOYA has a presence in over 80 countries across the globe.