Responsibilities:
- Responsible for the resolution of process customers enquiry & providing quotation in meeting customers need & ensuring Service Level is met at all time, generate revenue by soliciting and obtaining orders, work as a team in ensuring efficient delivery of customer service and supply chain process, working through distribution channels and sales team, and processing of customers enquiry, RFQ, quotes follow-up, handles quality return, and ensuring timely logistical processing of product delivery.
- Prepare ITO by working closely with Global team, ASEAN sales manager, Pricing Team to ensure quote win.
- Addresses customers price inquiry, check stock, provide pricing and quotes follow-up on potential orders and price negotiation.
- Clarify policies and procedures such as condition of sales and pricing structure.
- Fill orders by transferring orders to fulfilment, communicating expected delivery date; explaining stock outs. Offer alternative by working closing with ASM (ASEAN Sales Manager), PSM (Product Sales manager), Global Account Manager & Division if any.
- Provide timely Open Order Report to customers via excel and thru their portal.
- Review customer demand and forecasts (SvD). Work closely with planner & customers if stocking program is recommended to support business growth or needs.
- Liaise closely with Buyers on delivery and backlog summary.
- Address customer goods return due to quality, reject, claims and communicate with Quality on rejects & resolution.
- Penetrate new market shares whenever opportunity arise.
- Maintain and improves quality results by following standards recommending improved policies and procedures.
- Regular meet up with customers to review any new NPI/ projects, market situation, forecast demands, orders and deliveries (both physical and virtual meeting).
- Submit AMAT SPS, SNF & LAM PR for alternative or requalification via customer portal if any.
- Compilation with accuracy of sales report with risk management.
Requirements
- Degree/ Diploma/Technical certificate in Engineering or Business Administration with Customer Service experience is required.
- Good interpersonal communication skills and computer knowledge.
- Demonstrated ability to perform the described role and responsibilities and obtain the desired results.
- Previous supply chain experience essential, ideally with a working knowledge of industrial distribution sales is preferred.
- Independent, organized & experience of operating in a matrix organization preferred.
- People oriented personality and be able to work in a team effectively.
- Demonstrate teamwork and team building skills in producing results and meeting organizational objectives.
Interested applicants may wish to email your resume in a detailed Word format to
We regret that only shortlisted candidates will be notified.
Cindy Char Sin Yi
EA License Number: 02C4944
Registration Number: R1765345
Pte Ltd
Tel: 69509736
20 Cecil St, #08-09, PLUS Building, Singapore 049705
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