Team Summary
The Print, Promotional & Services team is focused on driving growth for Staples
through customer acquisition, retention, and expansion within the print and
promotional products space. The team partners closely with retail stores,
marketing, merchandising, and vendor partners to deliver an exceptional customer
experience while helping businesses find solutions that meet their needs. This
is a highly collaborative, customer-focused environment where relationship
building, sales execution, and business growth are at the center of everything
we do.
Role Summary
As an Inside Sales Account Manager-Print Services, you will be responsible for
growing revenue through a combination of outbound prospecting, inbound customer
engagement, quote management, and account development. You will manage a book of
business, identify new sales opportunities, develop customer relationships, and
provide consultative recommendations that align with customer needs. This role
requires a proactive sales mindset, strong organizational skills, and the
ability to manage multiple opportunities simultaneously while delivering an
exceptional customer experience.
What You'll Be Doing
Generate new business opportunities through outbound prospecting, cold
calling, lead follow-up, and customer outreach.
Manage and grow a portfolio of customer accounts by identifying opportunities
and securing repeat business.
Develop accurate and competitive print and promotional product quotes.
Build strong customer relationships and deliver consultative sales solutions
tailored to customer needs.
Maintain an active sales pipeline while meeting established KPIs, service
levels, activity metrics, and revenue goals.
Utilize Salesforce and other business systems to manage customer
interactions, sales activities, and opportunities.
Collaborate with Print and Marketing Supervisors, General Managers, District
Managers, and vendor partners to support customer initiatives.
Research prospective customers utilizing business directories, web searches,
and digital resources.
Manage projects from initial inquiry through final sale and customer
follow-up.
Provide customer insights and market feedback to merchandising and marketing
teams to enhance the customer experience.
Partner with leadership to develop and execute sales strategies that drive
revenue growth.
What You Bring to the Table
Strong relationship-building and customer engagement skills.
Ability to effectively communicate and influence customers through phone and
email interactions.
Excellent organization, time management, and prioritization abilities.
Self-motivated with a proven ability to manage multiple priorities in a
fast-paced environment.
Strong attention to detail and commitment to delivering accurate quotes and
exceptional service.
Results-oriented mindset with a passion for sales and business growth.
Ability to collaborate across teams and leverage internal resources to
achieve customer and business objectives.
What's Needed - Basic Qualifications
High School Diploma or equivalent.
Strong written and verbal communication skills.
Demonstrated organization, prioritization, follow-up, and time management
skills.
Self-starter with strong problem-solving abilities.
Ability to thrive in a fast-paced, evolving environment.
Ability to work independently while contributing to a collaborative team
environment.
Proficiency with Microsoft Office applications, including Outlook, Excel, and
PowerPoint.
Comfortable managing sales activity metrics, pipeline reporting, and
performance goals.
What's Needed - Preferred Qualifications
Bachelor's Degree in Business Administration or a related field.
2+ years of sales or sales support experience.
Experience conducting outbound prospecting and cold-calling activities.
Exceptional phone, email, and customer communication skills.
Experience utilizing Salesforce.com or similar CRM platforms.
Previous experience in the print, promotional products, marketing, or related
industry.
Knowledge of Adobe Illustrator, Photoshop, or Publisher.
Proven track record of achieving sales goals and building long-term customer
relationships.
Get great perks.
Generous amount of paid time off, including one Floating Holiday each year
Flexible work arrangements, including flexible work hours and remote
401(k) plan with company match, medical, dental, vision, life and disability
insurance with many more optional benefits
Associate store discount and more perks (discounts on mobile plans, movie
tickets, etc.)
The salary range represents the expected compensation for this role at the time
of posting. The specific base pay may be influenced by a variety of factors to
include the candidate's experience, skill set, education, geography, business
considerations, and internal equity. In addition to base pay, this role may be
eligible for bonuses, or other forms of variable compensation.
#LI-KA1
The world of working and learning has changed. This is your opportunity to be a
part of a brand transformation and growth strategy within the retail industry.
Staples is helping our customers and community discover innovative products,
services, and inspiration that unlock what’s possible, while empowering you to
unlock your potential. Our people are the heart of our success and there has
never been a better time to join us as we lead the way in a new era of working
and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com
[https://fa-exhh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/StaplesRetail]
for information and to learn about our career opportunities.
Click here to learn more about the employee benefits, programs and perks offered
at Staples!
[https://fa-exhh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/StaplesRetail/pages/8002]
Staples is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
gender identity, sexual orientation, age, national origin, protected veteran
status, disability, or any other basis protected by federal, state, or local
law.
Staples is committed to working with and providing reasonable accommodations to
individuals with disabilities. If you need a reasonable accommodation because of
a disability for any part of the employment process, please call 1-888-490-4747
for more information.
Qualified applications with arrest or conviction records will be considered for
employment in accordance with the Los Angeles County Fair Chance Ordinance for
Employers and the California Fair Chance Act; as well as with any other state
and local Fair Chance Ordinance/Act regulations.
It is unlawful in Massachusetts to require or administer a lie detector test as
a condition of employment or continued employment. An employer who violates this
law shall be subject to criminal penalties and civil liability.