Job Description:
• Investigate basic and occasionally moderately complex auto insurance claims
• Handle non-represented claims
• Evaluate coverage, determine liability, and negotiate settlements
• Work directly with claimants, insureds, and other involved parties
• Ensure compliance with regulatory requirements and company standards throughout the claim lifecycle
• Investigate minor to moderately complex auto accidents and prepare claim summaries
• Conduct recorded statements with claimants, insureds, and witnesses
• Evaluate coverage, liability, and damages
• Negotiate and settle claims according to established guidelines and best practices
• Maintain detailed claim files, notes, summaries, and decision rationale
• Collaborate with internal teams to support efficient, customer-centric claim handling
Requirements:
• Must reside in AZ, ID, NV, CO, OR, MT, or UT at the time of hire
• 2+ years of prior claim handling experience preferred
• Strong verbal and written communication skills with a demonstrated commitment to excellent customer service
• Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment
• Strong attention to detail with solid critical-thinking and decision-making skills
• Comfortable using technology and learning claims-related software and tools
• Must obtain all required adjuster licenses within 60 days of hire
• Must maintain required licenses, continuing education, and state-affiliated renewal requirements
• Dedicated private workspace free from distractions
• Minimum internet bandwidth of 50 MB down/5 MB up
• Appropriate work surface and seating
• Required to submit to a background investigation
• Allstate generally does not sponsor individuals for employment-based visas for this position
Benefits:
• $1,000 sign-on bonus if you have an active adjuster license in TX, FL, or your resident state
• Technology bundle including laptop, monitor, headset, keyboard, and mouse
• $80 per month connectivity reimbursement
• Medical, dental, and vision coverage
• Allstate pension plan
• 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities
• Fully remote work from home