ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. This is a remote role, but the following locations are excluded : OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oregon, Philadelphia (PA), Rhode Island, Utah, Vermont, Washington. We are seeking empathetic and driven Initial Claims Intake Coordinators to serve as the vital first point of contact for prospective Veterans pursuing initial VA disability claims. In this fully remote role, you will focus on qualifying leads, educating Veterans on required documentation, and guiding them on how to obtain necessary materials. By providing proactive follow-up and empathetic support, you will ensure our nation's heroes are fully prepared for a successful consultation—making a tangible, positive impact on their lives from day one.
Day in the Life
- Engage Initial Claims leads through inbound and outbound calls
- Qualify prospective Veterans based on established Initial Claims criteria
- Educate Veterans on required documentation and where to obtain records
- Provide compliant resources and guidance to support documentation collection
- Conduct structured follow-up to track progress and maintain momentum
- Assist with limited document gathering or organization when needed
- Establish rapport through professional, empathetic communication
- Accurately document all interactions, qualification status, and next steps in the CRM
- Ensure Veterans meet readiness standards prior to handoff
- Coordinate warm handoffs to closing Intake Coordinators
- Adhere to all compliance, regulatory, and data privacy requirements
- Participate in training, coaching, and process improvement initiatives
#LI-Remote
Must Haves
- 2+ years of inside sales support or customer-facing experience
- Strong verbal communication skills and phone presence
- High attention to detail and strong organizational skills
- Ability to explain processes clearly and guide Veterans step-by-step
- Experience using CRM systems (Salesforce preferred)
- Proficiency with Microsoft Office and collaboration tools
- High school diploma or equivalent
Preferred
- VA disability, medical, or healthcare-related experience
- Experience working with veterans or military families
- Background in intake, qualification, or documentation-heavy roles
- Associate’s or Bachelor’s degree
Position Details
- Pay Rate: $22/hour
- Start Date: October 28, 2026
- End Date: January 30, 2027
- Schedule:
- Training: 8:00am - 5:00pm CST (Monday - Friday) for approx. 10 days
- Post-Training: 8:00am - 5:00pm EST | CST | MST | PST (Monday - Friday)
What’s in it for you?
- 100% remote
- Equipment provided
- Health | Dental | Vision Insurance enrollment
- Short-Term Disability | Long-Term Disability
- Life Insurance
- PTO
- Yuna Health EAP
- 401k
- Perkspot
Compliance & Eligibility
- Background & Screenings: Successful candidates must complete and pass a background check prior to their start date
- Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Work Environment
- Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions.
Location
- Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oregon, Philadelphia (PA), Rhode Island, Utah, Vermont, Washington.