Experience
Min:
- 5+ years ICT experience in the end-user computing environment
- 3+ years design and implementation of desktop hardware, software and management systems servicing the end-user computing environment in the enterprise
Ideal:
- 3+ years in desktop infrastructure maintenance using systems such as: System Centre Configuration, Mobile Device Management and cloud based services
Qualifications
- Grade 12 National Certificate / Vocational
- A relevant tertiary qualification in Information Technology
Knowledge:
Min:
- A thorough and in-depth understanding of:
- End user and distributed IT systems and infrastructure
- Desktop design standards and implementation strategy
- Microsoft Windows operating system architecture and application integration
- Active Directory and Group Policy management
- Security relevant to desktops (using tools like group policy management)
- System Centre Configuration Manager and all supporting product functionality
- Knowledge in scripting tools such as VBScript and or PowerShell
- Encryption technologies
- Mobile Device Management
- End User Computing hardware technologies
- Documenting of IT systems and infrastructure
Ideal / Optional
- Currently relevant industry cloud solution technologies
- Video, Voice and Collaboration services
- Virtual Desktop Technologies
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Reporting Skills
- Analytical Skills
- Problem solving skills
- Presentation Skills
- Facilitation Skills
- Planning, organising and coordination skills
- Attention to Detail
- Project Management Skills (Methodolgy Specific)
- Commercial Thinking Skills
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