Position Details
Job Code #:
JC-534984
Position #(s):
051-340-1402-082
Working Title:
IT Service Management Systems Administrator
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Information Systems Division
Department Information The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all.
Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future.
The Information Services Division (ISD) of the California State Controller’s Office is the technology hub that drives innovation and efficiency across the agency. ISD is responsible for developing, maintaining, and enhancing critical IT systems that support the State’s payroll, accounting, and financial reporting functions. If you're passionate about software development, cybersecurity, data management, or IT project management, ISD offers a dynamic environment for tech professionals looking to make a meaningful impact.
Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!
Visit our website to learn more about the State Controller’s Office.
How did you hear about us? Take our survey!
Job Description and Duties
With general direction provided by the Information Technology Supervisor II, the Information Technology Specialist I performs as software expert for the Information Technology Service Management (ITSM) systems which provide SCO with an automated means to document, track and report on information technology (IT) Service Desk, Incident/Change Management, Service Management, procurement, asset management, software licensing/management, and employee self-service.
The application operates in a multi-tiered, complex client/server environment using personal computers, a SQL Server database, an Exchange electronic mail server, development, test and production environments/servers, several proprietary software products and web portal.
Duties performed
(Candidates must perform the following functions with or without reasonable accommodations.)
Serve as co-administrator to the maintenance and operation of the desktop/workstation asset inventory, varying suites of software tools, record and track historical and current data records specific to SCO’s IT assets through the entire lifecycle.
Define and grant user access security permissions, perform quality assurance reviews for data integrity input, design and program business rules for asset integrity input and acceptance/rejection into database, design and maintain data workflows, screens, fields, and views, analyze impact of change requests, and where appropriate, program/design, test and implement them.
Create and produce the most complex Ad Hoc data reports for management use in budget and IT replacement projections.
Administer the service desk to record and track historical and current data records specific to SCO’s IT Service Desk services.
Define and grant user access security permissions, design and maintain data workflows, screens, fields, and views, analyze impact of change requests, and where appropriate, program/design, test and implement.
Respond to and resolve operational use, technical, and production software problems.
Use Crystal Reports or Helix Dashboards software, serving as report writer to Service Desk staff to extract data and produce monthly reports .
Administer ITSM tools using administrator rights and access to direct and control data flow between varying ITSM modules that require inter-application communication.
Analyze the data to determine logical flow to and from the other software, through the database, development, test, and production environments, and hardware interfaces.
Recreate, identify root cause, test, and resolve all technical and production software.
Create and maintain the software configuration diagrams and version control documents.
Plan, test, and implement new software releases and patches to fix specific use functions.
Provide and monitor software and data security access, rights, and authorization codes for all environments.
Administer development, test, and production server hardware in which all software products are utilized.
Provide backup server operations and maintenance support, including startup and shutdown of hardware and software systems, security and network patches, troubleshoot and resolve system outages and resume online production operation, and interface connectivity to the Exchange server and the SQL database server.
Collaborate with SQL server database administrators on technical issues specific to data storage, capacity, software releases, security, and integrity.
You will find additional information about the job in the
Duty Statement
.
Special Requirements
Take the required examination here: Information Technology Specialist I Examination
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/23/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.
Application
Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
State Controller's Office
Human Resources
Attn: Human Resources Office, C.B.
300 Capitol Mall 3rd Floor, Ste 300
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
State Controller's Office
Human Resources
Human Resources Office, C.B.
300 Capitol Mall 3rd Floor, Ste 300
Sacramento , CA 95814
Applications dropped off in person must be received by 5 p.m. in HR, by the final filing date.
08:00 AM - 05:00 PM
Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.