Information Technology Business Relationship Manager
Company:
OGx Consulting
Location:
Los Angeles Metropolitan Area
Employment Type:
Full-time
Work Arrangement:
Hybrid, with a combination of client-site and remote work
About OGx Consulting
OGx Consulting helps organizations make better decisions, improve operations, and put technology to work for the people they serve. We partner with public and private sector clients on strategy, technology modernization, data and analytics, and organizational change.
Our work often involves complex organizations with competing priorities and important public responsibilities. We bring practical advice, technical experience, and a commitment to following through. At OGx, you will work closely with colleagues and clients, take ownership of meaningful assignments, and see how your contributions affect organizations and communities.
Learn more at weareogx.com.
About the Role
OGx is seeking an Information Technology Business Relationship Manager to support a client in the Los Angeles Metropolitan Area.
You will be the primary connection between assigned business units and IT, building relationships that help both sides understand priorities, make informed investment decisions, and deliver useful technology solutions. This requires someone who listens carefully, asks thoughtful questions, and can turn a business problem into a clear path forward.
You will work with business leaders to understand their operations, identify technology needs, and prioritize requests. You will then partner with IT specialists to evaluate options, develop effort and cost estimates, and build business cases. Throughout delivery, you will keep stakeholders informed, help resolve issues, and assess whether the solution delivers the expected value.
What You Will Do
Build trusted relationships with business leaders, department teams, and IT partners.
Develop a working understanding of each assigned business unit’s goals, processes, challenges, and technology needs.
Help business stakeholders define problems and desired outcomes before identifying solutions.
Gather, document, and validate business requirements, working with technical teams to clarify feasibility, dependencies, and constraints.
Partner with IT subject matter experts to develop solution options, effort estimates, costs, and implementation considerations.
Prepare business cases that explain the need, expected benefits, costs, risks, and measures of success.
Support technology intake and prioritization so requests receive appropriate review and align with organizational priorities.
Contribute to technology roadmaps that connect near-term needs with longer-term business and IT plans.
Coordinate across business units, project teams, application owners, and vendors to move initiatives forward and address issues.
Provide clear updates on progress, decisions, risks, and next steps.
Identify opportunities to improve processes and get more value from existing technology.
Support change management, communications, training coordination, and user adoption.
Track agreed performance measures and help stakeholders determine whether technology investments are producing the intended results.
What You Bring
Experience in business relationship management, IT business partnering, business analysis, technology consulting, or a closely related role.
A record of building credibility with business stakeholders and working effectively with technical teams.
The ability to turn loosely defined requests into clear requirements, priorities, and business cases.
A practical understanding of enterprise applications, IT services, systems integration, data, and enterprise architecture concepts.
Experience coordinating technology projects or programs, including managing dependencies, risks, issues, and stakeholder expectations.
Strong analytical skills, including the ability to assess options, interpret performance data, and explain recommendations.
Experience identifying process improvements and evaluating where technology can help.
Clear writing, effective facilitation, and the confidence to discuss tradeoffs with both technical and nontechnical audiences.
Good judgment when priorities compete, along with the ability to raise concerns constructively and follow through on commitments.
The ability to manage your workload independently while staying connected to colleagues and client teams.
A bachelor’s degree in information technology, business, management, or a related field, or equivalent relevant professional experience.
Experience That Would Be Helpful
Work with a public agency, transportation organization, or another large organization with multiple departments and stakeholder groups.
Experience with technology demand management, portfolio prioritization, IT governance, or benefits realization.
Familiarity with IT service management and organizational change management.
Relevant certifications such as BRMP, CBRM, PMP, or ITIL.
What Success Looks Like
Business leaders know whom to contact and trust you to understand their needs. IT teams receive clear, well-developed requests with enough context to recommend the right approach. Priorities and tradeoffs are understood, decisions move forward, and stakeholders can see how technology investments support their goals.
Location and Work Expectations
This position is based in the Los Angeles Metropolitan Area. You must be able to attend client-site meetings and work onsite as required by the assignment. Remote work is available in accordance with client needs and the agreed schedule.