Job Title: Information Systems Architect – Advanced (Citrix Architect)
Location: 100% Remote (EST hours required)
Duration: 12 months (with possible extension)
Citizenship: US Citizens only
About the Role
- The State of South Carolina is seeking an experienced Citrix Architect to support a new initiative involving Controlled Unclassified Information (CUI).
- This position will focus on architecting, maintaining, and supporting a secure Citrix VDI environment while ensuring compliance with industry standards.
- This is a mid-to-senior level position requiring deep expertise in Citrix XenServer, XenDesktop, VMware, and Microsoft infrastructure.
- The resource will provide Tier 1–4 support, lead design/architecture efforts, and serve as a Subject Matter Expert (SME) for the Citrix environment.
Why This Position is Open
- This role is being filled due to resource constraints and the need to establish a fully supported Citrix VDI service aligned with security and usability goals under proper change management processes.
Scope of Work
- The Citrix Architect will:
- Design and develop a CUI VDI environment.
- Provide technical engineering support and guidance to system administrators.
- Deliver one-on-one training and knowledge transfer to the team.
- Ensure systems meet security compliance and performance standards.
Daily Responsibilities
- Provide Level-2 and Level-3 technical support for Citrix/XenApps server environments.
- Monitor VDI platforms with tools such as Netscaler and ControlUP.
- Manage and support:
- VDI End-User Sessions
- VDI Stack Infrastructure
- Virtual sessions and Citrix services
- XenDesktop Broker and Citrix/VMware application delivery
- Apply software patches and system updates to Citrix environments.
- Troubleshoot issues using structured problem-solving techniques and Citrix command-line tools.
- Serve as the technical SME for Citrix/VDI-related issues.
- Deploy and manage core Microsoft services including AD, ADFS, DNS, DHCP, WSUS, and Group Policy.
- Create and maintain SOPs and technical documentation.
- Ensure high levels of client satisfaction through effective communication and problem resolution.
Required Skills & Experience
- 5+ years Citrix administration, including XenServer in a Production Environment.
- 5+ years Microsoft Windows Server & Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.).
- 5+ years in Citrix/VDI design and architecture.
- 5+ years providing Tier 1 – Tier 4 support.
- Strong expertise with Citrix XenDesktop, XenServer, VMware, and Citrix App Layering.
- Proficiency with Citrix command-line commands and knowledge of Citrix Ports.
- Excellent communication (written & oral) and team training skills.
- Proven problem-solving skills with ability to troubleshoot in critical environments.
Preferred Skills
- Citrix Administration Certification.
- Experience planning and executing large-scale infrastructure implementations.
- Ability to develop and refine processes in a dynamic VDI environment.
- Strong collaboration and leadership abilities.
Education
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Equivalent professional experience may be considered.
Interview Process
- 2 Rounds – Both via Zoom (video required).
- Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor.
- The contractor must have their own equipment.
- Access to a virtual desktop set up (software) will be provided by Lumen’s client, allowing the user access to the required systems and technology.
Additional Information
- Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.