Job Description:
• Support Abbott's laboratory automation and informatics solutions for AlinIQ Digital Health Solutions
• Lead or support software implementation, integration, and verification activities at customer sites
• Support connectivity between laboratory instruments, LIS, and IT environments
• Conduct software installations, testing, training, and go-live support
• Troubleshoot technical issues remotely and on-site as needed
• Serve as the primary technical resource for customers, field service teams, and project teams
• Provide Level 1 and Level 2 technical support and issue resolution
• Partner with project managers, laboratory staff, IT teams, and customer stakeholders throughout implementations
• Manage multiple projects while meeting customer expectations and timelines
• Gather customer requirements and help design scalable informatics and automation solutions
• Collaborate with global support teams to resolve complex technical issues
• Support sales and business growth through customer service and technical expertise
• Partner with Marketing and Product teams to identify customer needs and support product enhancements
• Maintain compliance with the Abbott Code of Business Conduct
• Support continuous improvement and customer satisfaction initiatives
• Help healthcare organizations improve laboratory operations and patient care through automation and informatics solutions
Requirements:
• Minimum of 0-2 years of formal IT technical application experience is required
• Familiarity with laboratory workflow and operations
• Excellent communication, organization, project management, and attention to detail
• Strong knowledge of general networking
• Knowledge of server technologies/services
• Knowledge of workstation/desktop technology
• Knowledge of internet protocols and remote connectivity
• Microsoft Windows Server (NT/2000/XP/2k3) skills
• Must be able to travel up to 75%
• Must have a valid driver’s license
• Easy access to a major metropolitan airport
• Experience with ADD's instrument systems is a strong plus
• Additional experience in hospital or laboratory information systems environment preferred
• Knowledge of virtual servers, corporate virus protection products, backup systems, firewalls, VPN client and tunnel technologies
• Education or experience in medical technology or clinical laboratory science; ASCP; CLS (NCA)
Benefits:
• Career development with an international company
• Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees
• Retirement savings plan with a high employer contribution
• Tuition reimbursement
• Freedom 2 Save student debt program
• FreeU education benefit toward a bachelor’s degree
• Health and wellness benefits
• Equal Opportunity Employer committed to employee diversity