Early-career member of the P0 / critical incident team, supporting the detection, triage, and resolution of production incidents under the direction of the Critical Incident Manager and senior incident engineers. Grows into broader incident-ownership as they develop.
Responsibilities
- Monitor alerts and dashboards, and triage incoming production issues by severity.
- Support investigation and resolution of P0/P1 incidents under guidance.
- Communicate incident status and updates to internal stakeholders and the CSD team.
- Assist with postmortem documentation and tracking of action items to closure.
- Maintain incident logs, runbooks, and the team knowledge base.
- Participate in the on-call rotation to provide US-hours coverage.
Skills and Experience Requirements
- Bachelor's degree in Computer Science, Engineering, or related field.
- 1-3 years in technical support, operations, or a related role.
- Working knowledge of SQL and Python; familiarity with monitoring/logging tools.
- Strong analytical and communication skills, and ability to stay calm under pressure.
About LiftLab
LiftLab is the full-funnel MMM and incrementality testing platform that turns every dollar of brand and performance spend into compounding economic value. The platform combines Agile MMM, incrementality testing, and AI-powered scenario planning to help enterprise brands make better budget decisions with greater confidence and speed.
At the core of LiftLab is a closed-loop system: the Trust Engine continuously calibrates models through real-world geo experiments, PlatformSense catches daily ad platform shifts before they distort results, and the Scenario Planner translates model outputs into forward-looking budget decisions. The result is a platform that not only reports on past performance but also actively guides where the next marketing dollar should go.
LiftLab is trusted by marketing and finance leaders at brands including Pandora, SKIMS, Birkenstock, Cinemark, Anthropic, Hyundai, and Quicken. The company is SOC 2 compliant and ISO 27001 certified.
At the core of LiftLab is a closed-loop system: the Trust Engine continuously calibrates models through real-world geo experiments, PlatformSense catches daily ad platform shifts before they distort results, and the Scenario Planner translates model outputs into forward-looking budget decisions. The result is a platform that not only reports on past performance but also actively guides where the next marketing dollar should go.
LiftLab is trusted by marketing and finance leaders at brands including Pandora, SKIMS, Birkenstock, Cinemark, Anthropic, Hyundai, and Quicken. The company is SOC 2 compliant and ISO 27001 certified.
Bachelor's degree in Computer Science, Engineering, or related field; 1-3 years in technical support or operations; working knowledge of SQL and Python; familiarity with monitoring/logging tools; strong analytical and communication skills.
Key Responsibilities
- monitoring alerts
- triaging incidents
- documenting postmortems
Skills & Tools
SQL, Python
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About LiftLab Analytics, Inc.
A full-funnel MMM and incrementality testing platform that helps enterprise brands make better budget decisions. — Industry: Information Technology