Incident Management Engineer
Alpharetta, GA (Onsite)
FTE only- Fulltime Permanent (W2)
Job Summary: Seeking an experienced Incident Management Engineer to lead P1/P2 production incidents, coordinate incident bridges, troubleshoot enterprise systems, and ensure rapid service restoration in a 24x7 environment.
Required Skills:
8+ years in IT Operations, Production Support, or Major Incident Management.
Strong ServiceNow/ITSM, ITIL, incident lifecycle, escalation, RCA, COE, and postmortem experience.
Experience leading critical incident bridges and communicating with senior stakeholders.
Knowledge of AWS, Linux/Unix, Windows Server, networking, DNS, LDAP, SSL, SMTP, FTP, Active Directory, firewalls, VPNs, and load balancers.
Familiarity with Apache/WebLogic, Oracle/SQL Server, storage/SAN, and virtualization.
Monitoring tools: CloudWatch, SolarWinds, ExtraHop, Catchpoint, OpenTelemetry, SignalFX, or equivalent.
Experience tracking MTTD/MTTR, improving monitoring, and driving incident prevention.
Strong troubleshooting, communication, and cross-team coordination skills.
Bachelor's degree or equivalent experience; willingness to support 24x7 on-call rotations.
Preferred: ITIL/AWS certification, Enterprise Command Center experience, and financial services or regulated industry background