Our UK-based client, operating in the pottery and ceramics e-commerce industry, is seeking to appoint an Inbound Sales Agent to join their remote team.
IMPORTANT: Experience in the pottery and/or ceramics industry is NON-NEGOTIABLE.
Candidates must have a solid understanding of pottery processes, ceramic materials, equipment, and related products to be considered.
This is a fully remote role and requires a reliable home office setup.
A strong appreciation for pottery and ceramics, along with practical industry knowledge, is essential to effectively support customers and deliver an informed sales experience.
Requirements:
• Minimum of 1–2 years of inbound sales or customer service experience.
• Excellent verbal and written communication skills with a clear and confident phone manner.
• Proficient in using CRM platforms and online communication tools.
• Proven ability to meet and exceed sales targets.
• Passionate about delivering an excellent customer experience.
• Reliable internet connection and quiet, professional workspace for remote work.
• Self-motivated, disciplined, and able to work independently with minimal supervision.
• Strong problem-solving and objection-handling abilities.
Responsibilities, but not limited to:
• Handle inbound sales inquiries via phone, email, and online chat in a professional and efficient manner.
• Convert inbound leads into confirmed sales through active listening and persuasive communication.
• Provide accurate information on products, pricing, and promotions.
• Build rapport with customers to understand their needs and recommend suitable solutions.
• Maintain up-to-date product knowledge and stay informed about policies and procedures.
• Record all customer interactions and sales accurately within the CRM system.
• Achieve and exceed individual and team sales targets.
• Collaborate with colleagues and team leaders to improve sales techniques and enhance the customer experience.
• Manage post-sale follow-ups and ensure a smooth onboarding process for new customers.
Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.
Remote
Skills:
Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Exceeded Sales Goal, Needs Assessment, Onboarding, Online Chat, Online Communications, Persuasion Skills, Post-Sales, Presentation/Verbal Skills, Problem Solving Skills, Product Pricing, Sales, Sales Management, Team Lead/Manager, Telephone Skills, Telesales, Work From Home, Writing Skills, eCommerce
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