This is a Fully Remote Job
1. About Our Client:
The organization operates in the cloud-based communications industry, addressing the challenge of connecting people and businesses through advanced technology. It provides communication solutions that enable small business owners to stay connected with customers and manage operations remotely, and offers customized unified communications for larger companies. Additionally, it delivers residential VoIP phone services and smart home security solutions, aiming to make advanced communication technology accessible and competitively priced.
2. About the Opportunity:
The
Implementation Specialist
serves as the primary contact for onboarding customers to the enterprise communication platform. This role ensures successful implementation by coordinating project activities across internal teams and clients, providing technical guidance, troubleshooting issues, and managing escalations. The position is vital in delivering a smooth onboarding experience, enabling customers to effectively use the company''s products.
3. Responsibilities:
Act as the customer-facing representative for enterprise onboarding, delivering consistent and high-quality service
Manage the entire onboarding process including provisioning, installation, and product configuration
Guide customers through the established onboarding steps to ensure effective product use
Troubleshoot technical issues and escalate when necessary
Set customer expectations and communicate with internal teams to maintain project schedules
Collaborate with sales, engineering, and other teams to complete projects on time and identify opportunities for additional services
4. Requirements:
Minimum of 2 years experience as a Technical Customer Success or Implementation Specialist, preferably in SaaS or call center environments
Knowledge of networking fundamentals such as TCP/IP, DHCP, and VPN
Strong communication and presentation skills
Preferably hands-on experience with wiring, telecom installations, or network cabling
Experience in project and client management is beneficial
Strong analytical, problem-solving, and coordination abilities
Ability to manage multiple tasks and priorities calmly in a fast-paced setting
Self-motivated with a service-oriented mindset and ability to work independently or in a team
Proven track record of success with minimal supervision
Excellent time management, organizational, and analytical skills
Willingness and aptitude to learn new software and leverage AI tools
5. Pay Range and Compensation Package:
The base salary range for candidates within the United States is $66,000 to $75,000 USD
Eligibility for bonuses, sales incentives, and Restricted Stock Units (RSUs) may apply
6. Benefits & Perks:
Comprehensive Medical, Dental, and Vision insurance for employees and eligible dependents
Health plan options including HMO, PPO, and PPO with HDHP plus HSA with employer contributions
Employer-paid income protection benefits including life, AD&D, and disability insurance
Flexible Spending Accounts (Healthcare and Dependent Care)
Commuter benefits
Voluntary insurance options such as accident, critical illness, and hospital indemnity
401(k) plan with employer match and Roth options
Employee Stock Purchase Plan (ESPP)
Paid time off, sick leave, and observed company holidays
Employee assistance program and life balance benefits including travel assistance and identity theft protection
Additional perks such as discount programs, credit union access, and Medicare assistance
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.