This is a Fully Remote Job
About Our Client:
The organization operates within the quality assurance industry, addressing challenges related to operational gaps and risk mitigation for a diverse range of clients including processors, manufacturers, packagers, and distributors. It delivers frontline worker training solutions and custom-branded communication programs designed to enhance workforce engagement and promote asset protection. The organization offers a comprehensive learning management platform aimed at workforce development and continually innovates to reduce risk for consumers, brands, and organizations globally.
About the Opportunity:
The IMPLEMENTATION PROJECT MANAGER is responsible for managing and executing multiple technical implementation projects for both new and existing clients. This role ensures that clients are fully equipped to utilize product features effectively by coordinating across various internal teams and maintaining clear communication throughout the project lifecycle. The position plays a critical role in delivering successful implementations that support client goals and enhance satisfaction.
Responsibilities:
Lead end-to-end implementation projects from kickoff through go-live for multiple client accounts.
Conduct customer-facing kickoff meetings to establish goals, timelines, and responsibilities.
Manage project plans, deliverables, and timelines while coordinating with internal teams and clients.
Recommend implementation best practices tailored to each client’s rollout strategy.
Maintain high customer satisfaction through prompt and professional communication.
Configure and customize client sites based on requirements and business needs.
Coordinate activities across Sales, Account Management, Learning, and other stakeholders.
Troubleshoot product, hardware, software, and general PC-related issues.
Monitor project progress, prioritize tasks, manage risks, and escalate issues as needed.
Prepare and maintain accurate technical documentation and deliver customer training.
Requirements:
Bachelor’s degree preferred but not required.
Knowledge of APIs, HRIS integrations, Single Sign-On (SSO), and interface design principles.
Advanced Excel skills with strong data analysis and problem-solving capabilities.
Minimum of 5 years of related professional experience or equivalent education and experience.
At least 5 years of project management experience managing multiple priorities and stakeholders.
At least 5 years of experience in customer service, client relations, or account management.
Strong communication skills and ability to build positive client relationships.
Ability to troubleshoot issues and drive projects to successful completion.
Valid driver’s license with a reliable driving record.
Must reside in the United States and be authorized to work without sponsorship.
Preferred Qualifications:
Project management certification such as PMP or CAPM, or communications-related college program.
Bilingual skills preferred (Spanish, French, German, Portuguese).
Pay Range and Compensation Package:
The base wage or salary range for this position is $67,000 - $69,400.
Individual compensation packages are based on factors including skill set, experience, and qualifications.
Benefits & Perks:
Medical, dental, and vision insurance.
Life and disability insurance.
401(k) with company match.
Generous vacation and sick time (PTO).
Tuition reimbursement.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.