Implementation Project Manager– Remote
Intertek, a leading provider of quality and safety solutions to many of the
world’s top-recognized brands and companies, is actively seeking
an Implementation Project Manager to join our Intertek-Alchemy team in Remote
setting.
Intertek's People Assurance teams empower your workforce to identify and close
operational gaps and mitigate risk by assuring smart actions across your
organization. Intertek Alchemy provides frontline worker training solutions for
processors, manufacturers, packagers, and distributors of all sizes. Intertek
Catalyst inspires and engages workforces with highly creative, custom-branded,
asset protection communication programs tailor-made strategic solutions designed
to leverage our clients' company brand, values, and objectives to optimize the
culture of their people. Intertek Wisetail provides a custom branded training
and communication platform built to engage today’s workforce with a complete
learning management system, giving customers the tools to grow their passionate
workforce. Intertek is continually innovating and evolving to reduce risk for
consumers, brands and organizations in every sector and industry around the
world. We go beyond Testing, Inspection and Certification of products: we are a
Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing
quality, safety, and sustainability to life.
What are we looking for?
This Implementation Project Manager role requires a highly motivated individual
to manage, coordinate, and execute multiple technical implementation projects
for new and existing clients. You will work closely with support, training,
sales, and account management to ensure clients have all product resources
enabled and are able to fully utilize the product features. You will send
routine project communication to appropriate team members with updates and
action items, as well as document all project activities utilizing team and
company tools.
Shift/Schedule: Generally, Monday - Friday 8am-5pm CST
Salary & Benefits Information
The base wage or salary range for this position is $67,000 - $69,400. Individual
compensation packages are based on a variety of factors unique to each candidate
including skill set, experience, qualifications, and other job-related
reasons.
Competitive compensation packages, when working with Intertek you can expect
benefits including medical, dental, vision, life, disability, 401(k) with
company match, generous vacation / sick time (PTO), tuition reimbursement and
more.
What you’ll do:
Lead end-to-end implementation projects for multiple small to large-scale
client accounts, ensuring successful delivery from kickoff through go-live.
Conduct customer-facing kickoff meetings to align on goals, timelines,
responsibilities, and implementation expectations.
Manage project plans, deliverables, timelines, and competing deadlines while
keeping internal teams and clients on track.
Assess each client’s rollout strategy and recommend implementation best
practices to support a smooth and successful deployment.
Maintain high customer satisfaction through prompt, professional
communication, including calls, emails, follow-ups, and status updates.
Configure, customize, and launch client sites based on customer requirements,
products, and business needs.
Coordinate implementation activities across Sales, Account Management,
Learning, and other internal stakeholders to ensure project success.
Troubleshoot product, hardware, software, and general PC-related issues,
providing effective solutions and recommended courses of action.
Monitor project progress in NetSuite, prioritize tasks, manage risks, and
escalate roadblocks to leadership and key partners when necessary.
Prepare, review, and maintain accurate technical documentation while
delivering customer training and simplifying complex information for end-user
understanding.
Minimum Requirements & Qualifications:
Bachelor’s degree preferred but not required.
Working knowledge of APIs, HRIS integrations, Single Sign-On (SSO), and
interface design principles.
Advanced Excel skills with strong data analysis and problem-solving
capabilities.
Minimum of 5 years of related professional experience, or an equivalent
combination of education and experience.
5+ years of project management experience, including managing multiple
priorities, timelines, and stakeholders.
5+ years of customer service, client relations, or account management
experience.
Strong communication skills with the ability to build and maintain positive
client relationships.
Demonstrated ability to troubleshoot issues, identify solutions, and drive
projects to successful outcomes.
Valid driver’s license and a reliable driving record required.
This is a remote position; candidates must reside in the United States and be
legally authorized to work in the U.S. without sponsorship.
Preferred Requirements & Qualifications:
Completion of a project management PMP, CAPM, or communications related
college program
Bilingual preferred (Spanish/French/Gerrman/Portugese)
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven,
high-quality business model and a global network of customer-focused operations
and highly engaged subject matter experts. With passion, pace, and precision we
work to exceed our customers’ expectations, while engaging with our employees to
be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain
positions may be required to pass a pre-employment drug test based on the type
of work that will be performed.
We Value Diversity
Intertek’s network of phenomenal people are our greatest assets, and the
diversity they bring fuels our success. Intertek is an Equal Employment
Opportunity Employer that values inclusion and diversity. We take affirmative
action to ensure all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or other legally
protected characteristics.
For individuals with disabilities who would like to request accommodation, or
who need assistance applying, please email intertekhrusa@intertek.com or call
1-877-694-8543 (option #5) to speak with a member of the HR Department.
#LI-TT
#LI-REMOTE
Intertek is a leading Total Quality Assurance provider to industries worldwide.
Our network of more than 1,000 laboratories and offices in more than 100
countries, delivers innovative and bespoke Assurance, Testing, Inspection and
Certification (ATIC) solutions for our customers' operations and supply chains.
Working at Intertek means joining a global network of state-of-the-art
facilities and passionate people who deliver superior customer service with a
purpose of bringing quality, safety, and sustainability to life.
Intertek’s People Assurance team provides range of workforce-focused solutions
that empower our clients’ employees to identify and close operational gaps and
mitigate risk by assuring smart actions across organizations. Our services give
clients the tools they need to build, maintain, and protect their brands,
supporting them in the continuous evolution of their workforce to maximize
employee potential.