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DRAGONFLY HEALTH - A GREAT PLACE TO LAND
Dragonfly Health is the leading care-at-home data, technology and service
platform, and the industry’s first scale durable medical equipment (DME) and
pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced
technology and robust analytics to manage DME and pharmaceutical services as
part of a single, efficient solution for caregivers, patients, and their
families. We serve over 145,000 patients every day in all 50 states.
Here, you are an integral part of a team that is transforming the future of
hospice and post-acute healthcare. This is where innovation, collaboration and
compassion thrive, allowing us to carry out our work at the highest level to
serve our patients at a time in their life when they need us most.
We offer a dynamic and inclusive workplace where you'll have the unique
opportunity to shape the future of healthcare alongside a passionate and
talented team. We believe in empowering our employees to grow both personally
and professionally, providing ample opportunities for career advancement,
continuous learning, and skill development.
DRAGONFLY HEALTH IS OUR NAME FOR A REASON.
The dragonfly is symbolic of the transformational impact we’re making on the
industry, our people, and the lives we touch. We are a guiding force for what’s
ahead, delivering more than equipment and medications, but also comfort and
peace of mind. We are agile and adaptable, able to quickly and easily pivot from
one point to the next, ready for whatever situation or patient need that
arises.
WHATEVER IT TAKES. WHEREVER IT TAKES US.
WHAT WE OFFER
Competitive Compensation $70,000-80,000 annually
Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k
w/match, etc.)
Growth Opportunity and Career Advancement
Agile and Adaptable team culture
Innovative and revolutionary technology solutions
A higher calling to provide quality patient care
See how Dragonfly Health is transforming the world of hospice and post-acute
care.
[https://www.linkedin.com/posts/dfhealth_see-how-dragonfly-health-is-transforming-activity-7204921020292476928-Ut_7?utm_source=share&utm_medium=member_desktop]
WHAT YOU WILL DO
Partner with Implementation leadership to develop and maintain dashboards,
recurring reports, and performance measures that support successful
implementations and ongoing client success.
Manage incoming analytics, reporting, implementation, training, and client
project requests, coordinating scope, priorities, ownership, and timelines
with leadership and stakeholders.
Analyze implementation, workload, and client performance data to identify
trends, risks, and improvement opportunities, and present actionable
recommendations.
Manage client surveys and feedback channels, translating results into clear
summaries and recommendations that improve the client experience.
Lead consistent use of Salesforce, Monday.com, SharePoint, and related tools
to strengthen data quality, reporting accuracy, documentation, and workflow
visibility.
Support large client implementations by tracking milestones, identifying
risks, coordinating resources, and resolving or escalating complex issues.
Bring cross-functional teams together to align workstreams, drive follow-up,
and develop standardized tools, templates, and processes that improve
execution.
WHAT WE LOOK FOR
Bachelor’s degree in Business Administration, Healthcare Administration, Data
Analytics, Information Systems, or a related field.
Three or more years of experience in analytics, reporting, operations,
customer engagement, implementation, or a related role involving data
analysis and stakeholder collaboration.
Experience developing and maintaining dashboards, recurring reports, and
performance insights for operational or client-facing audiences.
Strong analytical and problem-solving skills, with the ability to identify
trends, root causes, and process gaps and translate findings into practical
recommendations.
Strong project planning and organizational skills, including managing request
intake, competing priorities, implementation milestones, and issue
resolution.
Effective communication and presentation skills, with the ability to align
cross-functional teams, drive accountability, and create clear summaries,
documentation, and scalable processes.
Proficiency with Microsoft Office, CRM, project management, reporting,
collaboration, and survey tools, including Excel, Salesforce, Monday.com, and
SharePoint; experience using these tools to improve data quality, adoption,
and operational execution preferred.
WHY IMPLEMENTATION OPERATIONS & ANALYTICS LEADS ARE IMPORTANT
Successful implementations depend on clear information, coordinated teams, and
timely decisions. Your work will turn data and client feedback into practical
improvements that help teams anticipate challenges and keep commitments on
track. Through your work, you’ll help Dragonfly Health build client trust from
the start and strengthen how we support clients over time.
LET'S SOAR TOGETHER