Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Position: Implementation is responsible for the successful onboarding of new Roadtex & EchoChill clients. You will act as a liaison for our new clients by coordinating and executing the implementation process. Implementation provides a single point of contact to assist in things such as contact execution, credit terms establishment, TMS carrier onboarding, and training on all aspects of the solution. This is a key role that will lay the groundwork for successful, long-term partnerships.
General Responsibilities
- Act as a key onboarding lead coordinating all customer-related activities during the implementation period among all departments including Sales, IT, Operations and Finance
- Implement and train customers on CustomerConnect web-based technology
- Gather information and requirements from new customers
- Ensure a smooth hand-off of accounts from Sales to Account Managers and CSR departments
- Develop Implementation Plans and Timelines (IT, Operations, Product Management, Account Management)
- Partner with Operations to setup account infrastructure throughout the implementation life cycle
- Work with the Pricing team to set up customer specific pricing
- Assure 100% client satisfaction
Characteristics & Experience
- Strong background in customer service & process execution
- Transportation/Supply Chain experience required
- Experience using Power Point, Excel, and Word
- Strong knowledge of Roadtex operating systems
- Customer-facing experience
- 5+ years work experience
- Proven performer who is effective at “multi-tasking”
- Excellent oral and written communication skills
- Self-managed and motivated
- Enjoys and thrives in fast paced, fluid work environment
- Ability to follow through with tasks to their completion
- Very organized and detail oriented
- Ability to travel up to 10-20%
Education
- Undergraduate Degree. Supply Chain/Logistics or Operations Management degrees preferred
Compensation
- Base Salary, Medical, Dental, Vision, 401K, Vacation, Flexible Spending Accts
Work environment/physical demands summary:
- This position is a remote position (WFH) with the expectation to travel to other locations as needed.
- The role uses a computer, telephone and other office equipment as needed to perform duties.
- The noise level in the work environment may be typical of that of an office with an open seating floor plan.
- The employee is regularly required to sit, talk, or hear.
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers .