This role may be performed remotely by candidates based anywhere in North, Central, or South America.
ESSENTIAL JOB FUNCTIONS
- Lead end‑to‑end implementation delivery from contract award through go‑live, hypercare, and transition to steady‑state operations.
- Develop, own, and maintain implementation project plans, schedules, and deliverables, coordinating resources across Operations, Technology, Sales, Finance, and external stakeholders.
- Ensure implementation strategies are executed consistently across all participating regions, stations, and operational teams.
- Identify, assess, and escalate risks related to scope, operational readiness, systems, financial exposure, and service performance; drive mitigation plans to resolution.
- Oversee the creation, review, and governance of Standard Operating Procedures (SOPs) and implementation documentation to ensure operational compliance and knowledge transfer.
- Partner with Technology and Solution Engineering teams to validate integration scope, reporting requirements, and system readiness aligned with contractual commitments.
- Monitor implementation progress and performance through defined reporting mechanisms, dashboards, and project management tools; ensure accuracy and timeliness of updates.
- Serve as the primary point of accountability for implementation issues and escalations, applying sound judgment to balance client expectations, operational capability, and commercial risk.
- Lead post‑implementation reviews, including operational and financial performance assessments, and contribute to continuous improvement initiatives.
- Maintain awareness of evolving tools, systems, and industry practices impacting implementation delivery.
- Perform other related duties as required.
OTHER SKILLS/ABILITIES
- Strong knowledge of transportation, logistics, or supply chain operations and operating models.
- Proven ability to manage complex, multi‑stakeholder projects with competing priorities.
- Strong knowledge of transportation, logistics, or supply chain operations and operating models.
- Proven ability to manage complex, multi‑stakeholder projects with competing priorities.
- Strong analytical and problem‑solving skills with the ability to assess risk and recommend practical solutions.
- Demonstrated ability to influence outcomes across matrixed teams without direct authority.
- Customer‑focused mindset with strong stakeholder management and communication skills.
- Ability to operate effectively under pressure and adapt to changing priorities.
- Proficiency with project management, reporting, and collaboration tools (e.g., Jira, dashboards, document repositories).
- Strong written and verbal communication skills, including executive‑level communication.
- Ability to work effectively with diverse, cross‑functional, and multicultural teams.
EDUCATION AND EXPERIENCE
- High School Diploma or GED required.
- Bachelor’s degree in Business, Transportation, Logistics, Supply Chain Management, or a related field preferred; or equivalent combination of education and experience.
- Minimum 5 years of relevant international freight forwarding experience in operations, implementation, project management, or related disciplines.
- Demonstrated experience managing complex projects or client implementations.
- Prior leadership or cross‑functional coordination experience preferred.
- Experience in U.S. Customs Brokerage is preferred.
- Experience working in freight forwarding required
PHYSICAL REQUIREMENTS
- Job requires the ability to use vision, adjust focus and work on a standard computer screen.
- Job may require extended sitting or standing, use of standard office equipment.
- Job requires attendance and dependability.
- Job may require presence on-site at the assigned work location.
- Some domestic and International travel required.
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- Quarterly Incentive Plan
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Minimum 5 years of international freight forwarding experience and complex project or client implementation management. High school diploma/GED required; bachelor's degree preferred.
Key Responsibilities
- leading implementations
- managing projects
- mitigating risks
Skills & Tools
Jira
Job Details
- Category: Project and Program Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — North America or South America or North America or Houston
- Languages: English
Benefits
- Generous paid time off
- Tuition reimbursement
About Crane Worldwide Logistics
A global logistics company providing freight forwarding and supply chain services. — Industry: Transportation and Logistics