This is a Fully Remote Job
About Our Client:
Ottimate operates in the AI-powered automation space, focusing on streamlining financial operations and spend management for businesses. The organization addresses challenges related to integrating financial workflows by providing a platform that connects with ERP, accounting, and procurement systems, enabling improved operational efficiency and scalability.
About the Opportunity:
The MANAGER, IMPLEMENTATION & ENABLEMENT leads the team responsible for transitioning customers from contract signing to realizing measurable value from the platform. This role emphasizes managing outcomes over timelines by defining successful implementation standards, developing consistent methodologies, and ensuring the team delivers customer value at scale. It serves as a key liaison across multiple functions to align customer expectations with delivered results and evolves in scope alongside organizational growth.
Responsibilities:
Lead and develop a team of Implementation Managers and Enablement Consultants with a focus on accountability and customer outcomes
Coach team members through feedback and skill development to enhance performance and growth
Establish clear expectations and performance standards for the team
Develop and maintain implementation methodology focused on outcome-driven delivery
Create and update playbooks, frameworks, and escalation guides to improve quality and efficiency
Address delivery risks and complex client issues as an escalation point
Ensure comprehensive documentation of implementation knowledge
Consult with customers to support organizational change during adoption
Engage leadership-level customers to build confidence in the implementation process
Adapt to ambiguity and maintain alignment among customers and internal teams
Identify and resolve root causes of implementation delays
Collaborate with Solution Architects, Customer Success, Product & Engineering, and Sales to ensure smooth transitions and alignment
Represent implementation in leadership discussions on processes and roadmaps
Manage team capacity, resource allocation, and workload
Define and monitor key metrics related to implementation success
Contribute to strategic planning for the Services organization as it scales
Requirements:
7+ years in SaaS implementation, professional services, or customer onboarding with 3-4 years in leadership
Proven experience building or improving implementation practices
Preferred experience with accounts payable, procurement, or financial operations workflows
Experience with ERP or accounting systems such as Sage Intacct, NetSuite, Acumatica, or Microsoft BC is a plus
Expertise in change management for customers and internal teams
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.