The Implementation Manager will report to the Sr. Manager, Client Management in
the CDB Client Services Department. This role is responsible for providing
focused service from pre-sale consultation through initial post-sale client
administration fostering strong, long-term partnerships with clients and the
consulting community. This role directs all aspects of client benefit plan
installation for new and existing clients of Inspira’s products and services and
develops/executes an implementation strategy consistent with client
expectations. Ultimately creating, managing and tracking detailed project plans
and issue logs) outlining required actions, parties responsible and assigned
target dates associated with the delivery of the services and projects.
Act as the single point-of-contact for benefit plan implementation; mediate
and coordinate resolution of all project deliverables and implementation
related issues
Ensure implementation strategy is administered in accordance with all
performance guarantee arrangements.
Partner with all key stakeholders (i.e., sales/service staff, consultants,
plan sponsors, and other internal business units) to proactively identify and
address critical implementation issues ensuring client expectations are
consistently satisfied or exceeded
Evaluate impact of client-requested exception and develop reasonable
alternatives to satisfy client’s needs while minimizing impact on systems and
operations
Identify, communicate and track cost sensitive items not included as part of
the standard process
Collaborate on review, analysis and development of recommendations for the
design of complex account and benefit structures based on client’s objectives
and Inspira’s systems, administration and reporting requirements
Participate in client finalist meetings representing the capabilities of the
organization’s implementation services process
Identify opportunities for cross sales and account rounding of additional
Inspira products and services throughout the implementation process
Other duties as assigned.
Qualifications
Education & Experience:
3-5 years of experience in project management
Bachelor’s Degree in Business, Communications, Finance or related field
Skills & Abilities:
Excellent analytical skills with a proactive nature
Strong organization skills with a drive to meet deadlines
An affinity for accuracy and efficiency
Proficiency in Microsoft Excel, Word and Outlook
Strong verbal and written communication skills
An aptitude for prioritization and multi-tasking
Strong collaboration skills
A drive to learn and apply new concepts quickly
Experience with Salesforce CRM preferred
Other Requirements:
Infrequent travel (<10%)
Ability to provide personal transportation from time to time
Prolonged periods of sitting at a desk and working on a computer