Senior Retail Implementation & Delivery Lead (Fashion & Apparel)
Location: United States, Remote ( East Coast preferred)
Reports to: Global VP of Customer Success & Delivery
Role: Individual Contributor
About the Role
- Onebeat helps retailers improve inventory decisions and business performance.
- We are looking for an experienced delivery leader with deep fashion and apparel retail expertise to own customer implementation projects from discovery and scoping through go-live, stabilization, and adoption.
- This is a hands-on individual contributor role with direct accountability for project execution and delivery.
- You will turn business requirements into actionable implementation plans, coordinate customer and internal teams, resolve blockers, and drive milestones to completion.
- Success is measured by implementations delivered against agreed scope, timelines, quality standards, and business outcomes.
- Reporting to the VP of Customer Success & Delivery, you will guide customers from business discovery through implementation, go-live, and ongoing optimization.
- Success requires a deep understanding of retail operations, strong knowledge of retail software, and the ability to lead complex projects through cross-functional collaboration.
- Own end-to-end delivery of retail software implementations, from discovery and kickoff through configuration, testing, training, go-live, and stabilization.
- Build and manage project plans covering scope, milestones, owners, dependencies, resource needs, and acceptance criteria.
- Track progress and hold stakeholders accountable for commitments.
- Proactively identify risks, remove blockers, manage scope changes, and drive decisions.
- Escalate issues early with clear options and recovery plans to keep projects moving.
- Lead customer and internal project meetings, maintain action and decision tracking, and communicate progress, risks, and next steps clearly to operational teams and senior stakeholders.
- Partner closely with Sales on discovery, solution workshops, tailored demonstrations, and scoping.
- Validate delivery assumptions and ensure a clear handoff from pre-sales to implementation.
- Understand customers’ planning, merchandising, allocation, replenishment, and inventory processes; translate them into functional requirements, business rules, and acceptance criteria.
- Work closely with Product to validate capabilities, address functional gaps, and align delivery dependencies; bring customer insights and retail expertise into product improvements.
- Coordinate technical teams on data mapping, migration, integrations, and validation.
- Guide functional configuration and validate outputs against real retail scenarios.
- Own readiness for user acceptance testing, training, and go-live.
- Drive issue resolution, customer sign-off, post-launch stabilization, and adoption within daily planning and inventory workflows.
- Strong, proven implementation and delivery experience is essential.
- You have personally led complex retail software projects through go-live and can demonstrate ownership of plans, timelines, dependencies, issue resolution, and customer acceptance.
- A track record of driving execution across customer, product, and technical teams, following through on commitments, and recovering projects when delivery is at risk.
- Deep expertise in fashion and apparel retail, gained through merchandise planning, allocation, replenishment, inventory management, or hands-on retail technology delivery.
- Strong working knowledge of retail planning and inventory platforms and their connections with merchandising, ERP, and other retail systems.
- A solid understanding of merchandise financial planning, open-to-buy, assortment planning, demand forecasting, allocation, and replenishment, including seasonality, size and color, markdowns, and inventory productivity.
- Experience working directly with customers on solution discovery, implementation, training, and adoption, with the ability to manage expectations and drive decisions.
- The ability to independently own delivery as an individual contributor and influence senior retail executives, planners, product teams, and technical teams without direct reporting authority.
- Strong project management, analytical, communication, and facilitation skills, with a practical approach to solving problems and moving work forward.
Experience That Would Be Especially Valuable
- A background combining in-house retail planning or merchandising with implementation delivery at a retail software provider or consulting firm.
- Experience supporting omnichannel or multi-brand retail operations.
- Experience contributing retail domain expertise to product design and supporting pre-sales demonstrations or solution workshops.