Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!
Interested in joining our smart, fun, and talented team?
Position Overview
As an Implementation Consultant, the ideal candidate will have experience working with emerging clients (worksite employee count of 500 – 10,000 employees) with multi-FEIN and multi-state setup. This position will focus on implementing clients who are using our Payroll, HR, and Benefit services as well as other Fourth products. Our client base is a mixture of Professional Employer Organization (PEO) clients and Administrative Services Only (ASO) clients. This position would be implementing both types of clients.
Primary Responsibilities
Discover client business requirements and document your findings for client sign-off
Create a project plan and timelines working with the client and your project team
Configure the company, payroll, and HR components (client company setup, employee setup, payroll calendars, payroll taxes, security access, job title/position detail, PTO, general ledger) of the HCM solution based on the documented specifications
Load historical payroll and tax information as needed based on client type (PEO or HR+Payroll/ASO) and balance historical records to processed records for prior wage validation
Deliver administrator and manager training
Support client for the first successful 30 days after go-live
Participate in formal hand-off of “live” client
Complete implementation by the expected “Go Live” date
Provide expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace
Use your project management expertise to help lead the workflow of the implementation team
Ensure a “perfect first payroll” to ensure a referenceable client
Serve as subject matter expert on PEO / HR+Payroll
Overcome client and internal obstacles to complete a timely implementation
Coordinate with other departments as necessary to obtain objectives
Participate in updating training and other events that help share one's product skills with other consultants and to keep abreast of industry changes
Key Skills and Competencies
Experience with PEO and ASO-type implementation
Knowledge and experience with multi-state payroll processing and tax setup
Knowledge in GL exports and setup
Understanding of a variety of client personal time off plans
Experience processing payroll, setting up employees, adding deductions and direct deposit
Familiarity with multi-product integrations
Ability to prioritize between multiple deadlines
Capability to work independently
Proficient in delivering executive level communications
Experience with training clients to use software
Conflict resolution and de-escalation techniques
Preferred Experience and/or Qualifications
Experience with PrismHR
3+ years implementing payroll or payroll software, or an equivalent combination of education and experience
Measures of Success
Consistent, on-time completion of implementations by the expected “Go Live” date
Delivery of a “perfect first payroll” for each client, resulting in referenceable accounts
Successful client support through the first 30 days after go-live with minimal escalations
Positive outcomes from administrator/manager training and formal client hand-off
Environmental and Physical Demands
Lifting and/or standing for long periods of time (up to 10 pounds)
Fourth Benefits
🏖 Unlimited PTO!
🏥 Medical, Dental, Vision Insurance!
🏦 401k Match!
👥 Parental Leave
💻 Laptop and equipment.
Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA
Our Story
In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.
Experience implementing PEO and ASO payroll solutions, multi-state payroll processing, integrations, client training, project management, and executive communication. Three-plus years implementing payroll or payroll software preferred.
Key Responsibilities
- configuring payroll
- training clients
- managing implementations
Skills & Tools
PrismHR, SaaS
Job Details
- Category: Project and Program Management
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States or Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
- Generous parental leave
About Fourth
A global provider of end-to-end restaurant and hospitality management technology solutions. — Industry: Information Technology