Department: Professional Services & Support
Location: Remote (US)
Job Summary
Successfully implement M1 and provide ongoing consulting for customers utilizing an ECI Software Solution's software.
Essential Job Duties
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Be the primary representative and go-to resource for new customers implementing the ECI software solution.
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Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
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Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
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Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
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Requirements gathering through existing process reviews
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Systems design and fit-gap analysis
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System configuration and setup
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Engineer solutions based on complicated customer business requirements
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New process design and definition
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Pre-implementation system testing
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Concept validation and user acceptance testing
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Data migration and data formatting recommendations
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Go-live implementation tasks and post-go-live consulting
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Consulting recap/activity reporting
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Ensure timely and accurate project and time administration
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Identify and manage potential issues and escalations in coordination with the team lead or project manager.
Required Education
Bachelor’s Degree
Preferred Education (not required)
Master’s Degree
Degree Focus
Accounting, Supply Chain, Information Systems, or equivalent
Certifications
HB(Higher Vocational Education) degree, preferably in technical business administration or business informativs
Years of Experience Required
1 – 3 years
Specialty/Industry Experience
Software implementation or consultation experience
Management Experience
N/A
Knowledge, Skills and Abilities Requirements
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Strong ERP product knowledge, ERP experience preferred
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Understand common industry business practices in manufacturing, operations, distribution, and finance
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Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
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Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels.
Bachelor's degree in accounting, supply chain, information systems or equivalent; 1-3 years software implementation or consultation experience; strong ERP knowledge; excellent communication and presentation skills.
Key Responsibilities
- implementing software
- leading customer sessions
- managing escalations
Skills & Tools
ERP
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About ECI Software Solutions
A software company providing implementation and consulting for its solutions. — Industry: Information Technology