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Welcome to talentedge – Where Customer Service Meets Innovation
Invest in your future with a career‑defining role as a Customer Service Representative – Afternoon and Weekend Availability! This fully remote position (with a hybrid option after training) places you at the heart of a dynamic, fast‑growing organization that values growth, goals, and gratitude. You’ll earn a competitive hourly wage, enjoy a robust benefits package, and have the chance to develop skills that will propel your professional journey for years to come.
About talentedge
talentedge is a rapidly expanding leader in the small‑business support ecosystem. Our mission is to empower entrepreneurs and owners of boutique enterprises by delivering world‑class, friendly, and knowledgeable assistance whenever they need it. We pride ourselves on a culture that celebrates every win, encourages continuous learning, and rewards the positive energy each team member brings to the table. Follow us on Instagram @talentedge for a behind‑the‑scenes look at our vibrant community.
What We Offer – Benefits That Make a Difference
- Monthly performance bonuses for top‑scoring representatives.
- High‑Five Workplace – a culture where high standards are met with high‑fives.
- Your Voice Matters – direct channels to influence processes and policies.
- Career Growth – clear pathways to advancement, mentorship, and leadership roles.
- Paid Birthday Off – celebrate your special day on us.
- Paid Gym Membership – stay fit while you work.
- Paid Life Insurance and Short‑Term Disability coverage.
- Comprehensive Medical, Dental, and Vision Benefits.
- Free Mental Health Counseling to support your well‑being.
- Holiday Pay – enjoy the festivities without worrying about income.
- Work‑From‑Home Flexibility after 90 days, based on performance and availability (must reside in Utah).
- Paid Time Off – recharge your superpowers whenever you need.
Key Responsibilities – What You’ll Be Doing
- Rock the phones like a pro: Provide courteous, knowledgeable support to small‑business owners, answering inquiries, resolving issues, and guiding them through our suite of services.
- Schedule appointments with precision: Manage calendars, set up calls, and coordinate follow‑ups to ensure seamless service delivery.
- Spread positivity and confidence: Serve as an ambassador of talentedge’s core values—Growth, Goals, and Gratitude—by delivering upbeat, solution‑focused interactions.
- Document interactions accurately: Log calls, update CRM entries, and maintain detailed records to support continuous improvement initiatives.
- Collaborate with cross‑functional teams: Share insights from customer conversations with product, sales, and marketing teams to help shape future offerings.
- Embrace a learning mindset: Participate in ongoing training sessions, role‑plays, and performance reviews to sharpen your skill set.
- Uphold compliance and security standards: Follow data‑privacy protocols and adhere to company policies while handling sensitive information.
Essential Qualifications – The Foundations of Success
- High school diploma or equivalent (GED) – a solid academic foundation.
- Minimum of one year experience in a call‑center, retail, or customer‑service environment (preferred but not mandatory).
- Typing speed of at least 40 words per minute with high accuracy.
- Reliable high‑speed internet connection and a quiet, distraction‑free workspace.
- Availability to work weekends (Saturday or Saturday + Sunday) with a shift differential incentive.
- Proficiency in English; conversational Spanish is a strong plus (verification required).
- Demonstrated punctuality, reliability, and a collaborative team spirit.
- Positive, energetic demeanor that can lift the morale of customers and teammates alike.
Preferred Qualifications – What Sets You Apart
- Previous experience with CRM platforms (e.g., Salesforce, HubSpot) or ticketing systems.
- Familiarity with basic troubleshooting of common software and hardware issues.
- Certification in customer‑service excellence or related fields.
- Experience working remotely or in a hybrid environment.
- Additional language skills beyond Spanish, especially in languages spoken by our client base.
Core Skills & Competencies – Tools for Thriving at talentedge
- Communication: Clear, concise, and friendly verbal and written communication.
- Problem‑Solving: Ability to think on your feet, diagnose issues quickly, and provide effective solutions.
- Time Management: Efficiently juggle multiple tasks while meeting service level agreements.
- Technical Aptitude: Comfort navigating computers, web‑based applications, and learning new software tools.
- Empathy: Genuine concern for customers’ needs and the ability to build trust.
- Adaptability: Flexibility to adjust to shifting priorities, new processes, and evolving product offerings.
- Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.
Career Growth & Learning Opportunities
talentedge is committed to investing in its people. As a Customer Service Representative, you will have access to:
- Structured onboarding and continuous training programs designed to sharpen both soft and technical skills.
- Mentorship from seasoned leaders who will guide you toward advanced roles such as Senior Support Specialist, Team Lead, or Operations Manager.
- Cross‑departmental exposure that allows you to explore career paths in sales, product development, or client success.
- Regular performance reviews with clear, data‑driven feedback and personalized development plans.
- Opportunities to earn certifications and attend industry webinars at company expense.
Work Environment & Culture at talentedge
Our culture is built on three pillars: Growth, Goals, and Gratitude. We celebrate achievements—big and small—with high‑fives, shout‑outs, and monthly recognition events. The workplace (both virtual and physical) is designed to be inclusive, supportive, and fun. You’ll find a diverse team that values each individual’s perspective, encourages open dialogue, and fosters a sense of belonging. Whether you’re joining us from a home office in Utah or collaborating in our Ogden, UT hub, you’ll experience a vibrant, energetic atmosphere that makes every day feel like a new adventure.
Compensation, Perks, & Benefits – A Package That Reflects Your Value
We offer a competitive hourly wage ranging from $15.00 to $16.00 based on experience and performance. In addition to the base pay, you’ll receive:
- Shift differentials for weekend work.
- Monthly performance bonuses tied to individual and team metrics.
- Comprehensive health coverage (medical, dental, vision) after a short waiting period.
- Paid holidays, paid birthdays, and generous PTO accrual.
- Life insurance, short‑term disability, and free mental‑health counseling.
- Gym membership reimbursement and wellness incentives.
- Opportunities for remote work after the initial 90‑day training period, contingent on performance and state residency requirements.
How to Apply – Take the First Step Toward Your New Career
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now. Click the link below to submit your application, and be prepared to showcase your enthusiasm, communication skills, and commitment to delivering exceptional customer experiences.
Conclusion – Join talentedge and Make an Impact
At talentedge, you’re not just filling a seat—you’re becoming part of a community that values every voice, celebrates every success, and invests in your future. If you thrive in a fast‑paced, supportive environment and are eager to help small businesses flourish, we want to hear from you. Apply today and start a rewarding journey where your talent, positivity, and dedication are recognized and rewarded.
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