Welcome to talentbridge – Where Customer Success Drives Innovation
Are you looking for a straightforward, rewarding role that puts you at the heart of a dynamic, technology‑enabled supply chain? talentbridge, a global leader in workforce solutions and talent matchmaking, is expanding its remote service team and needs a dedicated Customer Service Representative to join us immediately. This position offers a competitive hourly wage, a clear career trajectory, and the chance to work with cutting‑edge electronic data interchange (EDI) systems that keep manufacturers, distributors, and end‑users connected.
Our remote workforce is built on trust, flexibility, and a shared commitment to excellence. As a member of the talentbridge family, you’ll enjoy a supportive environment that values continuous learning, collaboration, and the empowerment of every employee to deliver outstanding service.
Why Choose talentbridge?
At talentbridge, we believe that great people create great outcomes. Our mission is to match talented professionals with forward‑thinking organizations, fostering long‑term success for both. By joining our team, you become part of a culture that celebrates diversity, encourages innovation, and invests heavily in employee development. Whether you’re starting your career or looking to sharpen your expertise, talentbridge provides the tools, mentorship, and resources you need to thrive.
Position Overview
The Remote Customer Service Representative will serve as the primary point of contact between our clients—manufacturers, wholesalers, distributors, and end‑users—and talentbridge. You will be responsible for handling inbound and outbound communications, processing EDI orders, and ensuring that every transaction is accurate, timely, and compliant with industry standards. This is a temporary contract role lasting four months, with the possibility of extension based on performance and business needs.
Key Responsibilities
- Customer Liaison: Act as the main conduit for all customer inquiries, providing clear, courteous, and solution‑focused assistance.
- EDI Data Entry & Management: Accurately input and maintain EDI data, including complaints, orders, errors, billing questions, and cancellations.
- Order Processing: Verify, confirm, and process purchase orders, advanced ship notifications, and invoicing for all EDI transactions.
- Communication Management: Handle inbound and outbound calls with wholesalers, distributors, consumers, business customers, and internal Account Managers.
- Ticket Resolution: Review, prioritize, and resolve problem tickets submitted by distributors and direct customers, ensuring swift resolution and documentation.
- Documentation & Reporting: Maintain detailed logs of interactions, updates, and resolutions to support audit trails and continuous improvement initiatives.
- Collaboration: Work closely with the logistics, finance, and technical support teams to address complex issues and streamline processes.
Essential Qualifications
- Minimum of 2 years of hands‑on experience in order processing within a manufacturing or distribution environment.
- Proven expertise with Electronic Data Interchange (EDI) systems, including data entry, troubleshooting, and order validation.
- Demonstrated ability to process purchase orders, advanced ship notifications, and invoicing accurately.
- High school diploma or equivalent; additional certifications in supply chain, logistics, or customer service are a plus.
- Strong written and verbal communication skills, with a professional phone etiquette.
- Ability to work independently in a remote setting while maintaining high productivity and meeting service level agreements.
Preferred Qualifications & Additional Skills
- Experience with ERP or CRM platforms such as SAP, Oracle, or Salesforce.
- Familiarity with basic accounting principles and billing processes.
- Advanced problem‑solving abilities and a proactive approach to identifying process improvements.
- Certification in customer service excellence (e.g., HDI, CCSP) or supply chain management.
- Multilingual capabilities, especially Spanish, to support a diverse client base.
Core Competencies for Success
- Attention to Detail: Precision in data entry and order verification to prevent costly errors.
- Time Management: Ability to juggle multiple tickets and calls while adhering to strict deadlines.
- Customer‑Centric Mindset: Commitment to delivering a positive experience for every client interaction.
- Technical Aptitude: Comfort navigating EDI interfaces, spreadsheets, and internal ticketing systems.
- Team Collaboration: Willingness to share knowledge and support colleagues across functional areas.
Learning & Development Opportunities
talentbridge invests in the growth of its people. While in this role, you will have access to:
- Online training modules covering advanced EDI concepts, supply chain fundamentals, and effective communication techniques.
- Mentorship from senior customer service leaders who can guide you through complex scenarios and career planning.
- Webinars and workshops on emerging technologies such as blockchain‑enabled supply chains and AI‑driven order forecasting.
- Opportunities to earn industry‑recognized certifications at a reduced cost.
Career Path & Advancement
Successful performance in this temporary assignment can open doors to longer‑term positions within talentbridge or its partner organizations. Potential career trajectories include:
- Senior Customer Service Specialist – overseeing a team of representatives and handling high‑value accounts.
- EDI Analyst – focusing on system optimization, data integrity, and integration projects.
- Operations Coordinator – bridging the gap between logistics, finance, and customer service functions.
- Account Manager – managing strategic client relationships and driving revenue growth.
Our internal mobility program encourages employees to explore new roles, ensuring that talent is nurtured and retained.
Compensation, Perks, & Benefits
We offer a competitive hourly wage ranging from $20 to $25 per hour**, based on experience, skill set, and geographic location. In addition to base pay, talentbridge provides:
- Performance‑based incentives and recognition programs.
- Access to a comprehensive benefits suite for eligible employees, including health, dental, and vision coverage.
- Retirement savings options with employer contributions (e.g., 401(k) matching).
- Paid time off and holiday pay in accordance with company policy.
- Flexible work‑from‑home arrangements, supported by a stipend for home office equipment.
- Employee assistance programs (EAP) offering counseling, financial advice, and wellness resources.
Work Environment & Culture at talentbridge
Our remote workforce thrives on a culture of trust, transparency, and continuous improvement. Key cultural pillars include:
- Inclusivity: We celebrate diverse perspectives and ensure every voice is heard.
- Innovation: Employees are encouraged to suggest process enhancements and leverage new technologies.
- Accountability: Clear expectations and measurable goals empower team members to take ownership of their work.
- Collaboration: Regular virtual huddles, cross‑functional projects, and social events foster a sense of community.
- Well‑Being: Programs focused on mental health, work‑life balance, and physical wellness are integral to our employee experience.
Application Process – Simple, Transparent, and Fast
Ready to become a vital part of talentbridge’s remote customer service team? Follow these easy steps:
- Click the “Apply To This Position” button below.
- Complete the short online application, attaching your resume and a brief cover letter highlighting your EDI and order‑processing experience.
- Our recruitment specialists will review your submission and reach out within 48 hours to schedule a virtual interview.
- Upon successful interview, you’ll receive a formal offer outlining compensation, start date, and onboarding details.
If you require a reasonable accommodation during the application or interview process, please email our accessibility team at hr@talentbridge.com. We are committed to providing an inclusive experience for all candidates.
Apply To This PositionJoin talentbridge and Make an Impact Today
At talentbridge, your work directly influences the efficiency and satisfaction of manufacturers and their customers worldwide. If you possess the required experience, a passion for delivering flawless service, and the drive to excel in a remote setting, we want to hear from you. Take the next step in your career—apply now and become part of a team that values your expertise and invests in your future.
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