About Infinite:
Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes.
With deep expertise in telecommunications, healthcare, banking, and finance, Infinite helps organizations optimize and modernize their technology landscapes to achieve long-term growth and efficiency.
Essential Responsibilities
Administer and maintain Epic security access according to organizational policies and security standards.
Analyze, design, implement, and troubleshoot Epic security roles, classes, templates, and user records.
Provision, modify, and deactivate user access in accordance with approved workflows and compliance requirements.
Collaborate with operational leaders, application analysts, and Identity & Access Management teams to support access requests and resolve security-related issues.
Perform routine audits of Epic access and security configurations to ensure compliance with organizational policies and regulatory requirements.
Support Epic upgrades, new implementations, and optimization initiatives related to security.
Research and resolve system access issues while maintaining service level expectations.
Develop and maintain documentation for security workflows, processes, and procedures.
Assist with security reviews, audit requests, and compliance initiatives.
Participate in testing activities related to Epic security changes and enhancements.
Provide exceptional customer service and technical support to end users.
Required Qualifications
Epic Security Certification (active and in good standing).
Minimum of 2-3 years of recent Epic support experience, preferably supporting Epic security functions in a healthcare environment.
Experience supporting Epic user provisioning, role-based access, security classes, and templates.
Understanding of healthcare security, privacy, and compliance requirements including HIPAA.
Experience troubleshooting access-related issues and collaborating with cross-functional teams.
Strong analytical, organizational, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
On-Call Requirements
This position requires participation in a shared on-call rotation to provide after-hours support for Epic security operations.
Responsibilities include:
Providing support during evenings, weekends, and holidays as scheduled.
Responding to urgent access and security-related incidents within established service expectations.
Assisting with critical patient care and operational access requests.
Participating in incident resolution and escalation processes as needed.
Resource needs to be onshore due to Epic requirements.
Resource will also need to be able to cover call in a rotation as well as some holidays.
Shift time- 8a-5p Eastern - ONSHORE REMOTE