IBM i Engagement Manager
The Engagement Manager position is a senior level role for the line of business.
Key responsibilities include:
• Managing Client Delivery including oversight of US and Off-shore teams
• Ensuring work provided aligns with contract Statement of Work and Client Expectations in terms of deliverables, quality, and hours.
• Ensuring Proper documentation is completed as required such as weekly status report, change management reports, scope changes, etc.
• Supporting Business Development by participating in Prospect Calls, engaging existing clients to discuss new opportunities, and leveraging networks and relationships to identify potential new clients.
• Participate on the Line of Business Leadership Team to help develop long-term strategies and processes for the company.
• Provide Technical delivery including team supervision, requirements gathering and execution for assigned clients. This may also involve programming and project management where defined.
ENGAGEMENT MANAGEMENT
• Liaise between clients and external teams to maximize effective communication and center client perspectives.
• Coordinate with cross-functional teams, including technology, marketing, finance, and others to ensure successful project delivery.
• Ensure compliance with internal processes, procedures, and quality standards.
• Provide regular project updates to customers and internal stakeholders, including status reports, risk assessments, and progress reports according to defined deliverables.
• Manage and escalate project risks and issues to internal stakeholders and customers, ensuring timely resolution.
• Identify new business opportunities and work with the sales team to generate new business.
• Provide administrative oversite to ensure all project hours are recorded on a timely basis in accordance with internal and client Statement of Work (SOW) guidelines.
TECHNICAL
• Provide senior level programming as required.
• Provide process, data, and object modeling in a variety of application and database environments.
• Provide database design, development, and enhancement, and management and coordination of changes to existing applications.
• Provide technical architecture analysis, design, development, and enhancement.
• Maintain senior level expertise and currency in industry leading information management technologies.
• Responsible for AS400/IBM i platform development, maintenance, and support, ensuring stable operations and efficient application performance.
PROJECTS
• Serve as Project Lead or Project Manager according to client requirements via management of end-to-end system life cycle development of major projects.
• Oversee minor projects being led by intermediate level staff under your supervision.
• Develop engagement proposals for projects, perform risk analysis, and manage change control.
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
• Should be highly proficient in Agile Methodologies.
BUSINESS
• Present a professional image in conduct, attitude, and attire.
• Assist with the development of client information management standards and evaluation of technology trends.
• Contribute to business area assessment, user needs analysis and business systems design.
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.
SUPERVISORY
• Supervise and mentor all intermediate and junior level Integrative System's staff assigned as members of your project team
• Supervise during project life cycle any intermediate or junior level client staff, or any sub-contracted personnel assigned to your project team.
• Supervise and mentor all intermediate and junior level Vivid Solutions staff working on other projects under your area of responsibility.
Mode of work : Remote