Job Summary:
We are looking for a hands-on IBM ECM Support Engineer with strong experience in IBM Content Manager, KwikWork, and IBM Case Manager. The candidate will provide L2/L3 application and production support, perform strong troubleshooting and root-cause analysis, resolve complex ECM workflow and document management issues, and support enterprise migrations and platform upgrades.
Required Skills:
Hands-on IBM Content Manager and KwikWork experience Mandatory
Strong IBM Case Manager experience
Excellent troubleshooting, problem-solving, and Root Cause Analysis (RCA) skills
Strong L2/L3 application and production support experience
IBM WebSphere Application Server (WAS) configuration and troubleshooting
DB2, Oracle, or MS SQL Server with SQL troubleshooting
Windows Server and Linux/Unix
Experience troubleshooting document management, workflow, integration, and application issues
FileNet P8, CPE, ICN/Content Navigator, or Workplace XT is a plus
IBM BAW (Business Automation Workflow) experience is preferred
Enterprise ECM migration and platform upgrade experience is a plus
Note: This is a hands-on ECM application/production support role, not a pure WebSphere, FileNet, or Infrastructure Administrator position.