At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading
global manufacturer of heating, cooling, and water heating equipment, we are
innovating all-new ways to deliver just the right temperature while saving
energy, water and supporting a more sustainable future. It is an exciting
challenge that requires a team of talented, passionate people with a diverse set
of skills. From engineers to accountants, sales professionals to support
experts, Rheem depends on people to power our innovations. Join Rheem - and help
shape the future of products that impact lives—every day.
Our Field Technical Support Representative will provide Commercial HVAC
technical advice and training to customers including distributors and their
dealers on the proper application, installation, operation, and service of our
products. This position will serve our Northeast district. This position is
field based within the Northeast region and must be based near a major US
airport.
RESPONSIBILITIES
Provide tier-one escalation support and diagnostic guidance for complex
commercial HVAC and building control issues.
Coach, mentor, and train our customers and HVAC technicians on best
practices, safety protocols, installation, troubleshooting, and new
technologies.
Conduct site visits to investigate product failures, manufacturing
defects, and to aid in training for customers.
Act as the technical liaison between customers, contractors, and internal
teams to resolve issues within the field.
Perform other duties as required.
QUALIFICATIONS
Associates degree in technical field
5+ years direct HVAC or industry experience
Excellent verbal and written communication skills. Ability to present
training to large groups.
Computer literate
Must be able to full perform physical functions of this role, including the
ability to lift up to 50 pounds, crawl, and climb.
Ability to travel roughly 50% of the time.
HOW TO STAND OUT:
Bachelors Degree in related field
Prior instructor/training experience preferred.
NATE certifications preferred.
As a leader at Rheem, how you achieve results is as important as the results you
achieve. While LEADING SELF, you will be expected to demonstrate the following
competencies and behaviors:
Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above
minimum job requirements.
The pay scale for this position $82,300 - $131,600. Please note all pay ranges
are broadly stated, and any final offer is dependent on factors such as
location, direct experience, market guidance and internal equity, among other
qualifying criteria.
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At Rheem, we engineer products for life. For home life. For work life. For the
life of the planet we all share. Backed by over 100 years of expertise, we’re
passionate about product innovation and boldly committed to sustainability. Our
full line of global air and water solutions deliver reliable performance,
comfort and energy savings for residential and commercial applications
worldwide. From engineers to accountants, sales professionals to support
experts, Rheem depends on people to power our innovations. Join Rheem and help
shape the future of products that impact lives—every day.
Our Behavior Based Values set us apart:
Listening to Understand – Open mind, learning from others, accepting
feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing
perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements,
understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with
integrity, embracing accountability
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified
candidates to apply, including those of any race, color, religion, gender,
gender identity or expression, sexual orientation, national origin, genetics,
disability, age, or veteran status. The job description above has been designed
to indicate the general nature and level of work performed by employees within
this classification. It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities and qualifications
required of employees assigned to this job. Equivalent combination of
education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be
employed in the following states: Alaska, District of Columbia, Hawaii, Idaho,
Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or
employment agencies. In the absence of an executed Recruitment Services
Agreement, there will be no obligation to any referral compensation or recruiter
fee.