Adjudication team Provide operational and administrative support to the Talent Acquisition Operations Services (TAOS) Drug & Background (D&B) Team The contractor will work closely with adjudicators, compliance partners, HR, Talent Acquisition, and other stakeholders to support case management activities, improve operational efficiency, and help ensure a positive candidate and employee experience.
This role will focus on administrative and workflow support activities that enable adjudicators to concentrate on complex reviews, compliance-sensitive work, escalations, and risk mitigation efforts The contractor will gain exposure to Talent Acquisition Operations, background screening programs, compliance processes, and enterprise case management practices while supporting a critical HR function Success Deliverables Timely completion of assigned ticket administration activities.
Successful support of queue management initiatives.
Contribution toward reduction of aging ticket inventory.
Positive partnership and collaboration with the D&B team.
Completion of all assigned training requirements.
Requirement:
Skills needed
Case Management
Process Documentation
Customer Service
Communication
Collaboration
Workload Management
Organization
Prioritization
Attention to Detail
Problem Solving
Operational Support
Time Management
Adaptability
Professional Written Communication
Preferred:
Human Resources experience
Compliance or risk-management exposure
Case management platform experience