This is a Fully Remote Job
About Our Client:
Apis Services is a mission-driven organization providing administrative, operational, and professional support to a network of affiliates across the United States that deliver behavioral health, intellectual and developmental disability, education, and human services programs. The organization addresses challenges in these sectors by creating the infrastructure necessary for thousands of individuals and families to access critical services daily. Through initiatives like ONE HR, it aims to provide consistent, efficient, and professional HR support across its network.
About the Opportunity:
The HRIS SERVICES COORDINATOR – ONE HR SERVICES (Tier 1) serves as the primary contact for employees and managers seeking HR support across multiple states and affiliates. This role is essential to delivering a centralized, high-quality HR experience by resolving routine inquiries, supporting HR systems, and ensuring employee satisfaction. The coordinator contributes to the organization by facilitating effective HR operations and supporting enterprise-wide initiatives.
Responsibilities:
Serve as the first point of contact for HR inquiries through ONE HR Services
Respond to questions about HR policies, procedures, benefits, and systems
Resolve routine HR issues promptly at first contact
Create, update, and close HR service cases accurately and timely
Maintain ownership of employee inquiries until resolution or proper handoff
Assist with ADP, onboarding, timekeeping, HR portal, and related system questions
Route complex issues to appropriate HR specialists, ensuring seamless service
Protect confidential employee information and comply with privacy requirements
Use knowledge articles and standard procedures to provide consistent guidance
Monitor open cases for timely follow-up and resolution
Identify trends and areas to improve the employee experience
Participate in service improvement, system enhancements, and process optimization
Support organizational growth initiatives, including acquisitions
Requirements:
High school diploma required; Bachelor’s degree in HR, Business Administration, or related field preferred
Experience in HR, HR operations, employee services, customer service, or administrative support
Strong verbal and written communication skills
Ability to maintain confidentiality and exercise sound judgment
Strong organizational skills and attention to detail
Proficiency with Microsoft Office applications
Preferred: experience with HR service centers, HRIS, case management, ticketing systems, ADP, and HR practices
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Benefits & Perks:
Medical, dental, and vision insurance
401(k) retirement plan
Paid time off
Employee assistance and wellness programs
Employee referral bonuses
Company-paid training
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.