Job Description:
• Serve as the primary point of contact for Workday support tickets, triaging and resolving Tier 1 inquiries related to navigation, self-service transactions, data updates, and access questions.
• Escalate complex or configuration-level issues to senior HRIS Analysts with clear documentation of the issue, steps taken, and recommended resolution path.
• Maintain and update a Workday support knowledge base, FAQs, and job aids to enable self-service and reduce ticket volume over time.
• Support employees and managers with Workday business process completion, including onboarding, job changes, separations, and performance tasks.
• Process routine HRIS transactions accurately and in accordance with established procedures, including position management, worker data changes, and organizational assignments.
• Conduct regular audits of HR data to identify and resolve data quality issues, duplicate records, and missing fields.
• Partner with Payroll and Benefits teams to ensure accurate and timely data entry that supports downstream processing.
• Assist with mass data loads and system uploads under the guidance of senior analysts.
• Run standard reports to fulfill recurring and ad hoc HR data requests from HR Business Partners, Payroll, and leadership.
• Participate in system release testing by executing assigned test scripts and documenting results.
• Proactively identify friction points in HRIS processes, support workflows, and employee-facing transactions, and bring forward ideas to improve clarity, efficiency, or the end-user experience.
Requirements:
• Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field.
• 1–3 years of experience in an HRIS, HR Operations, or HR Shared Services environment.
• Strong attention to detail with a track record of accurate, high-quality data entry and transaction processing.
• Demonstrated curiosity and initiative — a history of asking questions, challenging the status quo, and proposing improvements rather than waiting to be asked.
• Ability to manage multiple priorities, meet deadlines, and communicate proactively in a fast-paced, remote environment.
• Proficiency in Microsoft Office Suite, particularly Excel (VLOOKUP, pivot tables).
Benefits:
• Health insurance
• 401(k) retirement plan
• Paid time off
• Flexible working hours
• Professional development opportunities