HR Operations Manager
Location: Open to Remote in ET or CT Locations ONLY
About Us
Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we’re a catalyst for economic mobility.
A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management, the largest HR organization out there!) and recipient of “18 most promising startups in healthcare” by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.
What We Need
Clasp is looking for an HR Operations Manager to serve as the administrative and operational backbone of our People and HR function. This person will own our core HR infrastructure end to end, including our PEO relationship and HRIS, benefits, leave administration, and compliance, and will be the driving force behind building scalable, well documented HR processes as we grow. We're looking for someone who is obsessed with efficiency and process improvement, who naturally looks for ways to simplify, automate, and modernize how HR runs, including using AI tools to streamline workflows and reduce manual administrative work. This is a hands on, execution focused role for someone who wants full ownership over HR operations, including leading a strategic evaluation in 2027 of whether Clasp should remain on a PEO model, and building out the systems and processes that will support our next stage of growth.
What You’ll Do
Benefits Ownership
Own Clasp’s employee benefits program end to end- from analyzing current offerings and gathering employee feedback, to benchmarking against external market standards, to recommending and implementing changes
Lead annual benefits renewals from start to finish, including plan evaluation, negotiation, and rollout
Own and execute company-wide open enrollment, including employee education, communication, and enrollment support
Serve as the primary point of contact and day-to-day relationship owner for all external benefits vendors, brokers, and carriers
Monitor plan utilization, cost trends, and employee satisfaction to keep our offerings competitive and cost-effective as we scale
Ensure all benefits programs remain compliant with applicable regulations (ACA, COBRA, ERISA, and related requirements)
HR Operations & Process Management
Manage our day-to-day PEO relationship (currently Justworks), including HRIS administration and data integrity
Lead a comprehensive audit of our current PEO/HRIS setup and own the project to evaluate whether Clasp should remain on a PEO model or transition to an alternative HR infrastructure by 2027, including recommending and executing next steps
Own the administrative execution of onboarding (I-9 verification, background checks, new hire documentation, system provisioning) and offboarding (documentation collection, equipment return, system deactivation)
Manage 401(k) match and equity data updates in Carta, ensuring accuracy between HRIS, payroll, and cap table systems (**Not sure if Scott would keep doing this or this person would take this one)
Conduct a comprehensive audit of existing HR processes to identify gaps, and design and implement updated, scalable processes and documentation
Identify and drive opportunities to streamline and automate HR administrative workflows
Compliance & Risk Management
Manage all leave of absence requests and processes, including FMLA and state paid family/medical leave programs (PFMLA)
Serve as the primary point of contact for unemployment claims and tax-related audits or inquiries
Own Clasp’s employee handbook, partnering with Compliance and Security teams on regular review, updates, and audit response
Maintain (or know how to quickly obtain) working knowledge of state-by-state HR compliance requirements, and proactively monitor and communicate regulatory changes to the business
Own employment verification and reference check requests (e.g., background check vendors, mortgage/loan verifications)
Serve as the primary point of contact for HR-related compliance audits and regulatory inquiries
What You’ll Need
5+ years of progressive HR experience, with significant ownership of benefits administration and PEO/HRIS management
Hands-on experience managing a PEO relationship (Justworks experience a strong plus) and evaluating HR infrastructure options
Strong experience in benefits administration — plan design and evaluation, renewals, open enrollment, and vendor/broker management
Working knowledge of federal and state leave laws (FMLA, PFMLA) and multi-state employment compliance
Experience managing the administrative side of onboarding and offboarding, including I-9 and background check compliance
Strong process orientation, with experience auditing and rebuilding HR workflows and documentation
Comfort operating as the primary owner of HR operations in a lean, fast-paced environment
Excellent communication and vendor/stakeholder management skills
SHRM-CP, PHR, or similar HR certification a plus
What We Give In Return
Competitive cash and equity compensation
Medical benefits (health, dental, & vision)
401k matching
Flexible PTO policy
Opportunities to grow and perform in a fast-paced environment alongside a stellar team.
Salary
The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $100,000 to $130,000 annually. In addition to the base salary, we offer an attractive equity component as part of our compensation package, providing an opportunity for eligible employees to share in the success and growth of our company. We are committed to offering competitive compensation and benefits packages to attract and retain top talent.
Closing
If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team!
We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Requires 5+ years of progressive HR experience, benefits administration, PEO/HRIS management, multi-state compliance, leave laws, onboarding/offboarding, process redesign, and vendor management.
Key Responsibilities
- managing benefits
- auditing processes
- administering compliance
Skills & Tools
Justworks, HRIS, Carta, FMLA, PFMLA, I-9, 401(k)
Job Details
- Category: Human Resources
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 100,000 – 130,000 / year
- Languages: English
Benefits
- 401k matching
- Retirement plan
About Clasp
A mission-driven fintech company connecting employers, educational institutions, and diverse talent through accessible education financing. — Industry: Finance