Be the voice someone remembers for the rest of their life. For more than 50 years, HelpLine has provided compassionate support to individuals and families throughout our communities through 24/7 crisis intervention, resource navigation, prevention education, advocacy services, and volunteer programs. Every day, our team helps people navigate some of life’s most difficult moments. We’re looking for an compassionate, nonjudgmental, and calm Hotline Specialist I to answer calls, texts, and messages from people experiencing crisis, fear, uncertainty, or simply needing someone who will listen. One moment you may be helping a parent find food or shelter. The next, you may be supporting someone experiencing suicidal thoughts or assisting a survivor of sexual assault. If you believe every person deserves to be heard, we’d love to hear from you What You’ll Do As a Hotline Specialist I, you’ll provide trauma-informed support through phone, text, and in-person services while helping individuals navigate some of life's most difficult moments. Every shift is different, but you may: + Answer crisis and information calls through our 988 and 2-1-1 programs. + Listen with empathy and build trust with individuals experiencing emotional distress. + Assess safety concerns and provide crisis intervention. + Developing safety plans and connect people with life-saving community resources. + Providing support for behavioral health, suicide prevention, sexual assault, victim advocacy, and basic needs. + Accurately document interactions while maintaining confidentiality. + Work closely with teammates to ensure seamless 24/7 coverage. + Continue building your skills through ongoing training and professional development. What We’re Looking For The ideal candidate is an excellent listener and communicator, able to think critucally and solve problems, and passionate about helping others. Required Qualifications: + High school diploma or equivalent with Two years of experience in a helping profession (paid employment, internships, or volunteer experience) + At least 21 years old (insurance requirement) + Basic computer proficiency Prefered: + Associate degree in a helping profession with tne year of relevant experience Why Join HelpLine? When you join HelpLine, you’re joining a respected nonprofit organization with a long history of serving the community while investing in its employees. We believe in creating a workplace that supports professional growth, personal well-being, and meaningful work. Our Total Rewards Include: + Competitive pay. + Medical, dental, life, and long-term disability insurance. + Employee Assistance Program (EAP). + Simple IRA with a 2% employer contribution (no employee match required and immediate vesting). + Optional voluntary benefits. + Paid vacation and sick time. + Mileage reimbursement for approved business travel. + Professional development and growth opportunities. About HelpLine HelpLine is the region’s comprehensive 24/7 resource for crisis intervention, information and referral, prevention education, advocacy, and community support. We work every day to strengthen emotional health and wellness by connecting individuals with the services, education, and resources they need to thrive. Our team proudly services communities across eight counties through compassionate service, trusted partnerships, and a commitment to improving lives. *HelpLine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, sexual orientation, disability status, gender identity or any other characteristic protected by federal, state or local laws.* Pay: $18.00 - $22.00 per hour Benefits: - Dental insurance - Employee assistance program - Health insurance - Life insurance - Paid time off - Retirement plan - Vision insurance Application Question(s): - Our training period typically lasts 4-6 weeks. Training takes place in our Delaware office, Mon-Fri from 10 a.m.- 6 p.m. Are you able to do this? - Are you interested in working weekends? Education: - High school or equivalent (Required) Experience: - helping profession: 1 year (Required) Shift availability: - Day Shift (Preferred) - Night Shift (Preferred) - Overnight Shift (Preferred) Ability to Commute: - Delaware, OH 43015 (Required) Ability to Relocate: - Delaware, OH 43015: Relocate before starting work (Required) Work Location: Hybrid remote in Delaware, OH 43015