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We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Hiring Priority: Active Hiring
The DCX Client Services - Home-Based Art Processor will work as a full-time employee for a growing business based in the United States. This role is responsible for managing artwork and order workflows, preparing customer-supplied files for production, resolving artwork issues, and ensuring orders are processed accurately and on time. You will work closely with production, art, and customer service teams to ensure files meet production specifications across different print methods.
REQUIRED CORE COMPETENCIES
Strong attention to detail and accuracy when reviewing and preparing artwork.
Strong verbal and written English communication skills.
Ability to manage multiple orders and workflow queues simultaneously.
Strong problem-solving skills, particularly when resolving artwork and production issues.
Strong understanding of production artwork requirements and print specifications.
WHAT YOU WILL DO
Manage order queues/workflow
Check and process orders to production and art teams
Prepare orders for production using print-ready specs for different print methods
Fixing / adjusting files for production
Resolve issues regarding client-supplied art files
Address order queries from art teams
Create virtual mockups and check art specifications
Keep organized detailed logs of orders and issues
Digitally process proofing department queues and emails (process, assign dates, work with CS)
WHAT WE LOOK FOR
Education: Bachelor's degree or equivalent experience in Graphic Design, Fine Arts, Visual Communication, or a related field preferred.
Experience: 1–3 years of experience in Art Production, Graphic Design, Prepress, Production Art, Artwork Processing, or a related role.
Language Proficiency: Strong verbal, written, and English communication skills.
Working Schedule: Ability to work within US operating hours.
Technical Skills: Proficient with Adobe Creative Suite, with strong emphasis on Adobe Illustrator and Photoshop.
Industry Specific Software/Knowledge:
Experience recreating and vectorizing logos for production.
Knowledge of preparing artwork with proper bleeds and print-ready specifications.
Experience creating virtual mockups and product visuals.
Understanding of artwork requirements for different print and decoration methods.
Ability to review client-supplied artwork and identify production issues.
Experience preparing files for production and proofing workflows.
Familiarity with managing art queues, order queues, and proofing department workflows.
Strong ability to maintain detailed logs and documentation for orders and artwork issues.
Excellent organizational and multitasking skills.
WHAT WE OFFER
Salary Range: Php 40,000
Industry: Promotional Products / Art Production
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM PST (USA)
Workdays: Monday through Friday (USA)
#DCXWorkFromHome Set-up
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government Mandated Benefits Employer Share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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