We are seeking an experienced Centre Manager / Operations Manager from the enrichment or education industry to support and grow Write Edge’s Hong Kong operations.
This hands-on role covers administration, centre operations, enrolment, parent engagement, marketing coordination, projects, business development and supporting early-stage operations.
We are looking for someone who understands the Hong Kong education and parent landscape, is highly organised and administratively sharp, and enjoys taking ownership in a fast-moving environment.
Key Responsibilities
1. Centre Operations & Performance
- Support the setup and smooth running of daily centre operations
- Implement operational procedures to ensure consistency and efficiency
- Monitor basic performance indicators (attendance, enrolment interest, parent feedback)
- Flag operational challenges and propose practical improvements
2. Student Enrolment & Admissions
- Conduct enrolment consultations with parents
- Support admissions processes and trial classes
- Work with the team to test enrolment messaging, trial formats, and conversion approaches
- Provide insights on pricing sensitivity and parent decision-making
3. Customer Engagement & Relationship Management
- Build strong relationships with parents through clear communication and trust
- Handle parent enquiries and concerns professionally
- Gather informal feedback from parents on expectations, preferences, and pain points
- Support retention and referral efforts through positive parent experience
4. Marketing & Agency Management
- Coordinate with internal teams and external agencies on local marketing campaigns and promotions
- Provide market feedback to improve lead generation, messaging and enrolment efforts
- Track campaign progress and ensure timely execution
5. Projects, Workshops & Budget Support
- Support the planning and execution of workshops, events and other business initiatives
- Coordinate timelines, logistics, manpower and resources
- Support budget planning and tracking for assigned activities
Others
- Support the onboarding and integration of new hires to ensure a smooth transition.
- Work with HR to identify staffing needs and assist to recruit for different roles.
- Support special projects and initiatives related to centre operations, process improvements, marketing or business development.
Requirements:
- Experience as a Centre Manager, Assistant Centre Manager, or Senior Teacher in the enrichment industry
- Strong understanding of Hong Kong parents, students and the enrichment landscape
- Strong written and spoken Cantonese and English
- Highly organised, detail-oriented and administratively strong
- Able to work independently, take ownership and manage multiple priorities
- Strong stakeholder management, project coordination and problem-solving skills
- Comfortable working in a fast-paced, hands-on environment
- Resourceful, proactive and strong in execution
Salary: Up to HKD31,000
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