[Hiring] Senior Implementation Project Manager @Virtual Benefits Administrator

Role Description At VBA, implementations are more than software deployments. They are business transformations. As a Senior Implementation Project Manager, you will lead strategic, enterprise-level implementations that help healthcare organizations modernize operations, improve efficiency, and achieve meaningful business outcomes. • Serve as a trusted advisor to executive stakeholders. • Guide clients through complex implementations while balancing business priorities, technical requirements, organizational readiness, and client expectations. • Lead highly visible client engagements and facilitate strategic discussions. • Navigate ambiguity and drive alignment across multiple business and technical workstreams. • Build trust, influence stakeholders, anticipate risks, and drive accountability. • Impact client satisfaction, project success, product adoption, and long-term partnerships. • Help clients successfully implement and maximize the value of VBA's solutions. Qualifications • Bachelor’s degree in a related field (e.g., Business, Healthcare, IT, or similar). • 7-10+ years of experience in project and program management roles within the healthcare, SaaS, or technology consulting sectors. • Proven success leading large-scale, cross-functional project teams in a client-facing capacity. • Demonstrated leadership in managing multiple high-stakes projects and clients simultaneously. • Exceptional communication, negotiation, and interpersonal skills. • Strong organizational acumen with experience managing large, cross-functional teams. • Deep understanding of SaaS ecosystems, technical integrations (EDI, APIs), and platform deployment best practices. • Highly analytical and strategic thinker with a data-driven approach. • Comfortable operating autonomously in ambiguous or fast-changing environments. • Proficient in enterprise project management tools and reporting dashboards. • Ability to travel as needed to support client and team engagements. Requirements • Experience with B2B SaaS implementations in the healthcare industry. • Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms. • Strong understanding of healthcare payer operations, claims processing systems, and regulatory requirements. • Ability to work independently and be resourceful when confronted with ambiguity. • Project Management Professional (PMP) or other relevant certifications. What will you be doing? • Client Leadership & Strategic Partnership • Serve as the primary point of contact for enterprise implementation engagements. • Act as a trusted advisor to client stakeholders and executive sponsors. • Build strong client relationships through proactive communication. • Facilitate executive steering committees and project governance meetings. • Project & Program Management • Lead complex SaaS platform implementations involving cross-functional teams. • Develop and maintain comprehensive project plans, timelines, and implementation roadmaps. • Manage project scope, timelines, risks, dependencies, and resource requirements. • Monitor project performance and communicate status updates. • Drive accountability across all project participants. • Cross-Functional Collaboration • Partner closely with Product, Engineering, Data Integration, Client Services, Configuration, and Support teams. • Coordinate technical workstreams involving APIs, EDI transactions, and data integrations. • Align internal teams around project priorities and client objectives. • Escalate issues appropriately while facilitating timely resolution. • Risk Management & Continuous Improvement • Identify implementation risks and develop mitigation strategies. • Support organizational readiness and change management efforts. • Champion continuous improvement initiatives. • Contribute to the development and refinement of implementation standards. • Perform other duties as assigned. Travel Requirements • Up to 10% travel. Location • Remote. What Success Looks Like • Build trusted relationships with executive sponsors and client stakeholders. • Lead complex enterprise implementations with confidence and accountability. • Anticipate risks and proactively drive resolution. • Manage multiple high-priority client engagements while maintaining exceptional client experiences. • Influence decision-making and drive accountability across internal and client teams. • Align diverse stakeholder groups around shared objectives. • Deliver projects on time, within scope, and aligned with strategic business objectives. • Guide clients through organizational change and implementation readiness activities. • Serve as a strategic advisor who helps clients maximize the value of their investment in VBA solutions. • Contribute to the evolution of implementation methodologies and delivery standards. Benefits • Remote/Hybrid Schedules (depending on job role). • 12 Paid Holidays. • Responsible Time Off. • Volunteerism Day. • Paid Parental Leave: • 2 Weeks: Bonding Leave. • 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only). • Life insurance - $500,000 guaranteed issue. • Short- and long-term disability insurance. • Employer match on employee 401(k) contributions. • Broadband Reimbursement up to $120. • Health Insurance (3-Medical Plan Options). • Dental - Company sponsored benefit. • Vision - Company sponsored benefit. • Employee Assistance Program.