Position: Coordinator, Hiring Events Team
Department: Seasonal Exchange Programs
Reports to: Manager, Hiring Events Team
Location: Remote within Atlantic, Eastern, and Central US Time Zones
Who we are:
CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.
The Work & Travel USA and Camp Exchange USA programs within the Seasonal Exchange Department allow approximately 25,000 students and young professionals from around the world to take part in work-based exchange programs at host organizations across the U.S. each year. These programs are operated under the authority of the U.S. Department of State to advance public diplomacy through the BridgeUSA set of programs.
Why work with us:
- You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
- You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
- You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our almost 80 -year-old mission to make the world a more peaceful place.
Who you are:
The Coordinator, Hiring Events Team, facilitates virtual hiring services, allowing CIEE host employers to interview and hire from their home office via webcam. In this role, the Coordinator will oversee many aspects of virtual hiring. This includes reviewing host employer needs for seasonal staff, advertising to prospective participants through CIEE’s network of International Representatives overseas, and scheduling and overseeing event execution. The Coordinator will ensure the completion of interview documents prior to virtual events, manage post-event follow-up as necessary, and maintain accurate hiring records in CIEE’s database.
Primary Responsibilities:
- Communicate and collaborate with lateral CIEE teams, host employers, and international representatives via email, telephone, Skype, and Microsoft Teams.
- Orchestrate virtual events: create calendar invitations, send reminders to event participants, and communicate adjustments efficiently.
- Allocate host employer positions, communicate requirements to international representatives, and make shifts as needed.
- Manage enrollments and ensure the completion of interview documents prior to virtual events.
- Provide live technical support to all stakeholders during hiring events.
- Manage post-event reporting and maintain accurate hiring records in CIEE’s database.
- Provide professional and consistent customer service to all stakeholders.
- Conduct interviews of applicants for placement into seasonal positions.
- Train seasonal staff as needed.
- Other duties as assigned.
What you’ll bring:
The ideal candidate will possess:
- Bachelor’s degree
- Two years of experience working in a customer-facing/client management role
- Experience in event planning and scheduling preferred, knowledge of virtual event management a plus
- High level of computer skills including MS Office Suite; Salesforce and advanced Excel experience (e.g., development of macros) preferred
- Excellent interpersonal and communication skills, both written and verbal
- Very high-level customer service, critical thinking, and problem-solving skills
- Self-starter with ability to take initiative and drive projects independently
- Experience delivering results in a fast-paced team environment
- Strong organizational skills with high level of attention to detail
- Demonstrated ability to work with people, both in gathering information and communicating project direction and status
- Strong ability to multi-task while overseeing daily projects and events
- Some early morning and evening work required to accommodate host schedules
- Some travel may be requested to attend overseas hiring events as well as domestic travel
- Readiness to grow and develop yourself, our stakeholders, and our program
- Ability to embrace CIEE’s culture and Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving).
CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.
Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.
Bachelor’s degree, 2 years of customer-facing or client management experience, strong computer, communication, customer service, organizational, and problem-solving skills; event planning experience preferred.
Key Responsibilities
- orchestrating events
- supporting stakeholders
- maintaining records
Skills & Tools
Skype, Microsoft Teams, Microsoft Office Suite, Salesforce, Microsoft Excel
Job Details
- Category: Business Operations
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
- Generous parental leave
About CIEE
A nonprofit organization providing study abroad and international exchange programs. — Industry: Non-Profit Organizations and NGOs