Role Description
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
• Exact shift schedule will be determined based on business needs. This role requires an 8.5-hour shift scheduled between the hours of 8:00 AM and 9:00 PM EST.
• Answer and conduct business on the telephone while maintaining excellent Customer Service, including:
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain a high level of professionalism and good rapport with co-workers and members of management.
• Maintain open lines of communication with other employees and members of management regarding any problems, complaints, incidents, etc. immediately.
• Perform work in accordance with the training and direction provided and adhere to facility specific procedures.
• Attend mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintain an acceptable attendance record and report to work as scheduled.
• Perform other duties as assigned.
Qualifications
• High school diploma or equivalent (Must be from an Accredited Institute recognized by the State Dept. of Education).
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in the following fields would be beneficial:
• Data Entry
• Medical Records
• Health Care
• Insurance Claims Processing
• Proof Reading/Editing of Documents
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination (Testing to be given annually in accordance with employee review).
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
Requirements
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.
• For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
• This job is not eligible for employment sponsorship.
Benefits
• We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.
• We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact.
• The estimated salary range for this role is $15.00-18.32.
• Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.