Role Description
Step into a role where your expertise drives results! Join us as a Collections Coordinator and bring your precision, communication skills, and collections experience to make an impact every day!
We are seeking an experienced, results‑oriented Collections professional to manage a high‑volume portfolio of overdue accounts. This role requires confidence in phone‑based collections, disciplined follow‑up, and the ability to operate independently in a metrics‑driven environment. The ideal candidate is comfortable being accountable for outcomes and partnering cross‑functionally to resolve issues and improve cash flow.
Key Responsibilities:
• Payment Processing & Cash Application:
• Process and accurately post customer payments within two business days of receipt, ensuring accurate AR aging and clean cash application.
• Research and resolve unapplied or misapplied payments promptly.
• Collections Management & Follow‑Up:
• Manage an assigned portfolio of past‑due accounts and execute consistent, timely collection efforts.
• Complete a minimum of 60 outbound collection follow‑ups daily via phone, email, and portals.
• Reduce outstanding balances by 10%-20% monthly through targeted follow-ups.
• Obtain payment commitments, track adherence, and escalate accounts as needed to prevent further aging.
• Record‑Keeping, Reporting & Accountability:
• Maintain detailed and accurate documentation of all client communications, disputes, and follow‑up activity.
• Submit weekly AR performance updates every Friday by end of business, including:
• Clients targeted
• Receivables ranked from highest to lowest
• Feedback, dispute status, and expected payment dates
• Planned next steps and follow‑up activity
• Cross‑Functional Collaboration:
• Work closely with billing, operations, and internal teams to resolve 95% of billing discrepancies within one business day.
• Identify recurring issues and escalate trends that impact collections or billing accuracy.
• Client & Stakeholder Relationships:
• Build professional, effective relationships with adjusters, carriers, client firms, and facilities.
• Confirm invoice receipt with facilities and payers to minimize avoidable delays.
• Respond promptly and professionally to billing inquiries while maintaining firm collection expectations.
• AR Monitoring & Prioritization:
• Review AR aging and past‑due reports daily to identify priorities and risks.
• Use reminders, task tools, and call tracking systems to ensure consistent follow‑up.
Qualifications
• Bachelor’s degree in Accounting, Finance, or a related field preferred; equivalent hands‑on AR and collections experience required.
• 4+ years of Accounts Receivable and Collections experience in a high‑volume or complex environment; this role is not intended for entry‑level candidates.
• Demonstrated ability to independently manage overdue accounts, follow up persistently, and reduce aged receivables.
• Comfortable and confident making daily outbound collections calls as a primary part of the role.
• Strong proficiency in Sage, NetSuite, MS Products.
• Excellent written and verbal communication skills, with the ability to communicate professionally and assertively with internal and external stakeholders.
• Proven follow‑up discipline with strong time management and organizational skills.
• Ability to collaborate effectively across departments and with employees at all levels.
• Highly organized and able to prioritize multiple responsibilities in a fast‑paced environment.
• Candidates must be comfortable operating independently in a fast‑paced, metrics‑driven collections environment, where success is measured by daily activity, follow‑up discipline, and reduction of aged receivables.
Performance Expectations
• Proactively reduce outstanding balances through consistent daily follow‑up.
• Maintain accurate records and timely reporting to support leadership visibility.
• Strengthen client relationships while ensuring timely and accurate payment resolution.
Benefits
• 401(k)
• 401(k) Employer Contribution
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time off