Role Description
Responsible for protecting the organization’s online business by reviewing customer orders and transactions to identify, investigate, and prevent fraudulent activity while minimizing impact on legitimate customers. This role analyzes orders using fraud detection tools, payment verification systems, and customer account data to assess risk and make informed decisions regarding order approval, rejection, or escalation.
• Works closely with Customer Service, Payments, and E-commerce teams to protect company revenue and ensure a safe online shopping experience.
• Success in this role requires strong analytical and investigative skills, sound judgment, attention to detail, and the ability to work independently in a remote environment while meeting established productivity and quality standards.
• Requires flexibility to support business operations during peak customer activity periods.
• Candidates must be available to work evening shifts up to 10:00 PM CST, as well as weekends and holidays as needed.
Qualifications
• Bachelor’s degree OR a High School Diploma / GED and at least 3 years of experience performing data or financial analysis, and/or working with retail systems (for example: Point-of-Sale).
• Experience in data mining and/or utilizing key performance indicator reports to drive business behaviors.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Intermediate level skill in Microsoft PowerPoint.
• Intermediate level skill in Microsoft Word.
• Experience with Microsoft Excel that includes Pivot Tables, Pivot Charts, Vlookups, and creating custom formulas.
• Willing to travel up to 5% of the time for business purposes (within state and out of state).
Requirements
• High school diploma/GED and at least 3 years of experience in fraud prevention, loss prevention, risk management, E-commerce operations, banking, or a related field.
• Experience reviewing online transactions and investigating suspicious activity.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and decision-making ability.
• Intermediate-level skills with Microsoft Office applications, especially Excel.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and effectively in a remote work environment.
• Reliable high-speed internet connection and dedicated workspace.
• Must be available to work evening shifts ending as late as 10:00 PM CST.
• Must be available to work weekends and occasional holidays based on business needs.
• Schedule flexibility to support fraud monitoring during peak transaction periods.
Benefits
• An employee in this position can expect a salary between $63,100 and $121,400 plus bonus pursuant to the terms of any bonus plan if applicable.
• The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.
• This job posting will remain open for 5 days from the job posting date.
• To review benefits, please click
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