Classification Title:
STAS - Part-Time
Job Description:The Helpdesk Representative II provides Level 1 and 2 remote technical support to the center's online
initiatives including programs such as Early Learning Florida, Lastinger Coaching, and the Math and
Literacy Matrix programs. Working remotely, this individual ensures timely problem resolution through
recognition, research, isolation, and follow-up steps using problem management databases and help
desk systems. Must demonstrate fluency, both oral and written, in English. Spanish and/or Haitian Creole language proficiency is preferred but not required.
RESPONSIBILITIES & DUTIES:
Frontline Support
- Assist practitioners and instructors in the Center's many online content offerings through email, phone calls, and texts, Monday through Friday, from a remote work environment.
- Update and maintain data relevant to support tickets using our cloud-based support desk platform.
- Provide responsive technical support for users accessing our online learning platforms.
Support-Related Projects and Tasks
- Update and maintain an online guide of common issues and how to best address them.
- Communicate regularly with internal associates about how best to solve issues.
- Work with the Tier 2 and Technology Coordinator to increase efficiency and effectiveness of the support desk.
- Participate in remote team meetings and training sessions.
Other tasks as assigned
Expected Salary:$15.00/hour
Required Qualifications:This position is open to all students who are eligible to work on campus and must maintain a 2.0 grade point average.
Preferred:
Spanish and/or Haitian Creole language proficiency is preferred but not required.
Special Instructions to Applicants:This position is 100% remote.
This position is soft-funded and time-limited.
In order to be considered, you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required: No
Open to students eligible to work on campus who maintain a 2.0 GPA. English fluency required; Spanish or Haitian Creole preferred but not required.
Key Responsibilities
- providing support
- updating tickets
- maintaining guides
Skills & Tools
problem management databases, help desk systems, cloud-based support desk platform, online learning platforms
Job Details
- Category: Information Technology
- Seniority: No Prior Experience Required
- Commitment: Part Time, Temporary
- Workplace: Remote — Florida, United States
- Salary: USD 31,200 – 31,200 / year
- Languages: English, Spanish, Haitian
About University of Florida
A public university providing higher education, research, and community services. — Industry: Education