Feantsa is seeking a dedicated IT Help Desk Technician to join our dynamic team and support our mission in enhancing digital services for our stakeholders. As a vital member of our IT department, you will be responsible for providing exceptional technical support to both internal staff and external clients. Your role will encompass troubleshooting hardware and software issues, managing user accounts, and ensuring that our technology systems run smoothly. We pride ourselves on our commitment to ongoing professional development, and you will have the opportunity to expand your skill set while working in a collaborative environment. Your contributions will directly impact productivity and will improve the overall experience for our users. Strong communication skills and a solution-oriented mindset are essential, as you will frequently interface with individuals who may be experiencing technical difficulties. In this role, you will not only resolve immediate issues but also help implement preventive measures to bolster our IT infrastructure. If you are passionate about technology and customer service, and you thrive in a fast-paced setting, we encourage you to apply and be a part of our mission to support those in need through innovative IT solutions.
Responsibilities
• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and troubleshoot hardware and software issues on various devices.
• Set up and configure new workstations, laptops, and other IT equipment.
• Manage user accounts and permissions in accordance with company policies.
• Maintain an updated inventory of IT assets and track repairs and replacements.
• Assist with the implementation of IT projects and software upgrades.
• Document technical procedures and create user guides to enhance knowledge sharing within the organization.