Open to candidates located in Colombia.
Requirements:
- Excellent command of the English language (Written and verbal).
- Minimum 3 years of IT Help Desk or Systems admin experience.
- Working Knowledge of Microsoft 365, Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers
- General software installation, and troubleshooting.
- DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software.
- Web Filtering.
Desired Qualifications
- Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds.
- Other common auto dealership software
- Degree in Computer Science, Information Technology, or related fields
- Microsoft certifications
- Cisco Certifications
Responsibilities:
- Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.
- Providing excellent customer service and technical support to customers. This means resolving their issues to their satisfaction.
- Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
- Coordinate with other support technicians to resolve client issues.
- Updating Tickets and projects in the ticketing system.
- Monitor assigned tickets and keep the team and clients informed.
- Other support as needed.
Requires 3+ years of IT help desk or systems administration experience, English proficiency, and knowledge of Microsoft 365, Windows, networking, Active Directory, DNS, DHCP, VPN, Cisco, and ticketing systems.
Key Responsibilities
- troubleshooting systems
- updating tickets
- supporting customers
Skills & Tools
Microsoft 365, Windows Operating Systems, Active Directory, DNS, DHCP, File Servers, Cisco, VPN, Ticketing System, CDK, DealerTrack, Reynolds & Reynolds
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time, Contract
- Workplace: Remote — Medellin or Colombia
- Languages: English
About VTech Dealer IT
Provides managed IT services and dealership data protection for automotive businesses. — Industry: Information Technology