About the position
Provides support services to users of reputed company’s computer systems and network, desktop/laptop and/or server hardware, configuration, and troubleshooting. Act as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.
Responsibilities
• Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
• Hardware provisioning, imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android).
• Coordinate user problem resolution with reputed company IT consultants as necessary and track and report recurring problems.
• Supports and assists employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
• TCP/IP networking support and troubleshooting of end user and remote user environment with LAN and WAN.
• Troubleshooting a variety of client, mobile and cloud applications office software (reputed company Office 365, reputed company D365, SharePoint, etc.).
• May suggest modifications and corrections to existing software applications.
• May provide training in use of new hardware or software.
• Develop and maintain catalog of hardware and software equipment and licensing.
• Perform all other tasks as assigned or requested.
Requirements
• Associates degree or equivalent in information reputed company.
• Minimum three (3) years proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site.
• Proficiency in reputed company 365, reputed company Windows 10, reputed company Office, printers, scanners, and mobile devices.
• Excellent interpersonal and project management skills.
• Ability to communicate technical information to both technical and non-technical personnel.
• Ability to create and write clear, reputed company documentation of systems and procedures.
• Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.
• Self-motivated and able to work independently.
• Must be able to work in a high functioning team environment.
• Display the highest levels of honesty, integrity, and professionalism.
• Take pride in your work and in the company.
• Communicate openly and strive for peak performance in daily tasks.
• Know and deliver the quality service MEI’s customers have come to expect.
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