Help Desk Analyst

Job Title

Help Desk Analyst
Job Locations

US-Remote
Category

Information Technology
Type

Regular Full-Time
Location : Location

US-Remote
Job Post Information* : Posted Date

10/2/2026
Job Post Information* : External Company Name

World Travel Holdings Inc
Job Post Information* : External Company URL

www.wth.com
Telecommute

No

High school diploma or equivalent; prior technical support or help desk experience; ticketing system experience; knowledge of Windows 11, TCP/IP, DHCP, DNS, Windows Server, Active Directory, Microsoft 365, Exchange; ability to work Saturday-Wednesday 11am-8pm EST.

Key Responsibilities

• resolving tickets
• troubleshooting issues
• documenting support

Skills & Tools

Microsoft Windows 11, Microsoft Windows Server, Microsoft Entra ID, Azure Active Directory, Microsoft 365, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Exchange Server, Exchange Online, Active Directory, ticketing system

Job Details

• Category: Information Technology
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 49,920 – 49,920 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About World Travel Holdings Inc

A travel company providing IT support services. — Industry: Information Technology