We're looking for a Healthcare Coordinator to support care coordination operations for a fast-moving health tech company providing clinical intelligence services to employer health plans. You will handle appointment scheduling overflow, coordinate care across a large member base, manage follow-ups, and maintain accurate HIPAA-compliant documentation across all member interactions.
This is a high-volume, detail-driven role. You will be working alongside an AI voice agent that handles the majority of scheduling, stepping in to manually complete the 20 to 30 percent of requests the agent cannot process, and ensuring every member gets their appointment booked accurately and on time. This role has a hard language requirement — you must be fully fluent in both English and Spanish. Reliability, professionalism, and bilingual communication are non-negotiable. If you are organized, dependable, and take pride in making sure patients show up to the right appointment at the right time, this role is a strong fit.
Why You'll Want to Join
- You will be paid in USD (bi-monthly: every 15th and 30th)
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
- This role requires availability during US business hours
- Work inside a growing health tech company with a mission to improve care access and outcomes for employer health plan members
- Stable, recurring role with clear responsibilities and room to grow as the company scales
What You'll Work On
Appointment Scheduling and Care Coordination
- Handle inbound appointment booking overflow from the AI voice agent, manually completing scheduling requests the agent cannot process
- Coordinate care appointments across a large member base by contacting providers and confirming scheduling details on behalf of members
- Manage appointment follow-ups and reminders to ensure members attend scheduled visits
- Flag no-shows and cancellations promptly and coordinate rescheduling as needed
Member Communication
- Communicate directly with members and providers in both English and Spanish via phone, text, and other designated channels
- Maintain a professional, clear, and warm communication style in all member-facing interactions regardless of language
- Respond to scheduling inquiries and status updates accurately and on time in the member's preferred language
Documentation and Compliance
- Maintain HIPAA-compliant documentation of all care coordination activities, member interactions, and appointment statuses within designated systems
- Ensure all records are accurate, complete, and up to date at all times
- Follow all data privacy and compliance protocols without exception
Care Workflow Support
- Support multi-population care workflows including chronic condition management and preventative care engagement
- Escalate complex or high-risk cases to clinical staff as needed
- Contribute to a smooth, high-volume coordination operation across a member base of 80,000 or more employees
What You Bring
- Full professional fluency in both English and Spanish, written and spoken — this is a hard requirement for this role
- Experience in healthcare coordination, medical virtual assistance, patient scheduling, or a similar clinical support role
- Familiarity with HIPAA compliance requirements and the ability to handle protected health information with full discretion
- Strong organizational skills with the ability to manage high volumes of scheduling tasks simultaneously without errors
- Reliable, punctual, and consistent — this role depends on you showing up and delivering every day without exception
- Comfortable working in a fast-paced, technology-driven environment alongside AI-assisted workflows
- Detail-oriented with strong follow-through on every member interaction and appointment status
Nice to Have
- Experience working in a health tech, telehealth, or employer health plan environment
- Background in care coordination for chronic condition management or preventative care programs
- Familiarity with EHR systems or care coordination platforms
- Prior experience working with AI-assisted scheduling or voice agent overflow workflows
How to Apply
Please include:
- Your updated resume
- A short Loom video (1 to 2 minutes) introducing yourself in both English and Spanish, describing your healthcare coordination or patient scheduling experience, and explaining how you handle a high-volume scheduling day while maintaining accuracy and professionalism
Only candidates who submit a Loom video will be moved to the next step of the hiring process.
If you are reliable, bilingual, detail-oriented, and want to make a direct difference in how patients access care, this role gives you the structure and the purpose to do your best work.
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